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Outreach Specialist

4 months ago

Sacramento, United States Elevance Health Full time

Job Family: CUS > Care Reps
- Type: Full time
- Date Posted: Apr 15, 2024
- Anticipated End Date: May 27, 2024
- Reference: JR112147

**Description**:
**Outreach Specialist**

**Locations: Remote in Sacramento, Los Angeles, Santa Clara, CA**

The **Outreach Specialist **is responsible for serving as the initial and main point of Field contact between the Company and current and potential members.

**How you will make an impact**:

- Meets patient in clinic, facility or at home to help identify social determinants of health impacting patient’s health and general well-being.
- Collaborates with social worker and/or care manager to develop action plan.
- Responds to telephone, written, and in-person inquiries and initiates steps to
- Provides superior, professional, and courteous service to customers. Comprehends the various cultural and linguistic needs of the Medicaid and SCHIP population.
- Knowledge of the various health and social services available in the assigned region with a special emphasis on services offered by community-based organizations.
- Ability to work professionally with the company's associates, community-based organizations, providers, and plan members.
- Assist regarding issues relating to content or interpretation of benefits, policies and procedures.
- Provides timely and accurate resolution of inquiries and issues regarding benefits, services and policies.
- Supports and promotes State Sponsored Programs through participation in community events.
- Represents State Sponsored Programs in community collaborations.
- Responds to telephone, written, and in-person inquiries and initiates steps to assist regarding issues relating to content or interpretation of benefits, policies and procedures.

**Minimum Requirements**:

- Requires HS Diploma and a minimum of 1 year of customer service experience, or any combination of education and experience that would provide an equivalent background.

**Preferred Skills, Capabilities, and Experiences**:

- Understanding of the basic principles of managed care and the concepts of publicly financed health insurance such as Medicaid and SCHIP programs is preferred.
- A Community Health Worker Certificate must be obtained in the first 6 months of employment in certain business units.

Locations: California
- The salary range is the range Elevance Health in good faith believes is the range of possible compensation for this role at the time of this posting. This range may be modified in the future and actual compensation may vary from posting based on geographic location, work experience, education and/or skill level. Even within the range, the actual compensation will vary depending on the above factors as well as market/business considerations. No amount is considered to be wages or compensation until such amount is earned, vested, and determinable under the terms and conditions of the applicable policies and plans. The amount and availability of any bonus, commission, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent

Please be advised that Elevance Health only accepts resumes for compensation from agencies that have a signed agreement with Elevance Health. Any unsolicited resumes, including those submitted to hiring managers, are deemed to be the property of Elevance Health.

Who We Are

Elevance Health is a health company dedicated to improving lives and communities - and making healthcare simpler. We are a Fortune 25 company with a longstanding history in the healthcare industry, looking for leaders at all levels of the organization who are passionate about making an impact on our members and the communities we serve.

How We Work

At Elevance Health, we are creating a culture that is designed to advance our strategy but will also lead to personal and professional growth for our associates. Our values and behaviors are the root of our culture. They are how we achieve our strategy, power our business outcomes and drive our shared success - for our consumers, our associates, our communities and our business.

We offer a range of market-competitive total rewards that include merit increases, paid holidays, Paid Time Off, and incentive bonus programs (unless covered by a collective bargaining agreement), medical, dental, vision, short and long term disability benefits, 401(k) +match, stock purchase plan, life insurance, wellness programs and financial education resources, to name a few.