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Guest Services

4 months ago

Orlando, United States Drive Shack Inc. Full time

Overview:
**ABOUT DRIVE SHACK**

Drive Shack is a game-changing innovator in the entertainment industry, offering a refreshing alternative to traditional day and nightlife scenes. At Drive Shack, we don't just provide a place to unwind; we offer a destination where you can be yourself, let loose and create unforgettable memories.

We take pride in crafting exceptional experiences for our guests, from the moment they step through our doors to the time they leave. Our venues feature state-of-the-art technology and offer competitive, social entertainment through golf-related leisure and large-format entertainment, ensuring endless entertainment options for our guests.

We believe that good food and drinks are a vital part of any social outing, which is why we offer a chef-inspired menu and craft cocktails that are sure to tantalize your taste buds. Whether it's a birthday party, corporate event, or just a night out with friends, Drive Shack has everything you need to make your outing truly unforgettable.

**Responsibilities**:
**Job Purpose**

Guest Service (Front Desk) is responsible for creating an inviting atmosphere for guests entering the venue, and providing detailed information about the venue, food and beverage menu, and gaming options. Guest Service should also have a complete understanding of the reservation system in order to keep it organized and communicate details to guests as well as venue staff throughout operations. In addition to responsibilities at the venue entrance and with reservations, Guest Service(Front Desk) should be actively involved with guest hospitality throughout the venue. This is accomplished with awareness throughout each shift, and actively communicating with other staff members in every department.

**RESPONSIBILITIES**
- Enthusiastically greet and assist guests, locate event spaces, and answer general questions about the venue
- Ensure that guests receive immediate, friendly, and personalized service
- Be a brand ambassador and ensure each guest is fully aware of playing and dining options
- Communicate clearly, succinctly, and patiently to all guests and teammates
- Handle incoming phone calls and direct them to the appropriate parties
- Manage and maintain waitlists for hitting bays, assess guest needs, and use salesmanship tools to add value to the guests’ experience
- Perform other duties as requested by management

Qualifications:
**QUALIFICATIONS & SKILLS**
- Must be friendly, outgoing, and able to work in a fast-paced, high energy environment
- Work schedule varies and will include working on days, nights, holidays, and weekends and requires standing and/or walking for extended periods
- Organizational, teamwork, and multi-tasking skills a must
- One or more years of experience working as a front desk agent or similar experience
- Experience with a computerized booking system/point of sale system
- Bilingual abilities a plus
- Excellent oral and written communication skills

**EDUCATION and/or EXPERIENCE REQUIREMENTS**
- HS Diploma or equivalent.
- Familiarity with reservation software and hospitality.
- Good communication skills, and experience working with staff on all levels.

**PHYSICAL REQUIREMENTS**
- Ability to stand for hours at a time, including maneuvering up and down stairs.
- Ability to travel, unassisted as needed.
- Must be able to lift to 25 pounds at-a-time without assistance.