Guest Services Rep

7 months ago

Orlando, United States Vista Host Full time

POSITION SUMMARY

:

A Guest Service Representative is responsible for all guest interaction at the front desk including guest registration, departure processing, and communication of hotel services. Extremely customer focused, this role creates opportunity for an engaging, outgoing personality to shine and create a positive guest experience. Other duties may include processing forms of payment and responding to guest inquires. This position will be responsible for following all procedures and duties set by management, which may include tasks outside of standard front desk operations. You are responsible for creating a positive guest experience to the standards set forth by showing a high level of ownership and responsibility.

DUTIES AND RESPONSIBILITIES:

Provide exceptional customer service to all hotel guests, making their stay as comfortable and accommodating as possible while achieving team and brand goals.Perform quality assurance (QA) requirements for department.Ensure that all policies, procedures, federal, state and local ordinances with regard to personnel, security, cash handling, guest relations and safety are followed.Remain highly visible and readily available for guests at all times.Take initiative to offer assistance or answer questions throughout the hotel.Adhere to hotel credit policies and procedures, including credit card authorization, direct bill accounts, cash-payments, incidentals deposits, etc.Manage guest complaints, ensuring superior guest satisfaction. Document all guest requests, complaints or problems immediately and notify designated department/personnel for resolving the situation. Take as much ownership as possible and follow up to ensure completion and guest satisfaction.Greet, register, suggestively sell (and upsell) rooms, issue room keys, and assign rooms to guests in an efficient, warm and friendly manner.Answer inquiries pertaining to the hotel and its amenities, local food, area attractions and provide travel directions.Accurately check out guests and communicate departures with housekeeping staff.Make, confirm and cancel reservations via telephone, computer and in writing.Answer and route internal and external phone calls in an articulate, friendly manner using prescribed procedures.Update the shift-to-shift log regularly and accurately to ensure proper communication between shifts is maintained.Maintain the cleanliness and organization of the hotel lobby, coffee stations, and front desk area.All other duties as assigned/required.

POSITION REQUIREMENTS:

Must be able to communicate in English both written and verbally.Must be able to stand for long periods of time.Must be able to lift 20 lbs.

  • Guest Experience Director

    1 week ago

    Orlando, Florida, United States Evolution Parking & Guest Services Full time

    Guest Experience DirectorWe are seeking a seasoned leader to join our team as a Guest Experience Director at Evolution Parking & Guest Services. In this role, you will have the opportunity to drive excellence in customer service and lead a team of professionals to deliver exceptional guest experiences.About the Role:The Guest Experience Director will be...

  • Clinical Support Specialist Role

    3 weeks ago

    Orlando, Florida, United States Rep-Lite Full time

    About Rep-LiteRep-Lite is a dynamic company revolutionizing healthcare with innovative solutions.Estimated Salary: $65,000 - $80,000 per yearJob Description:We are seeking a Clinical Support Specialist to enhance customer experience and expand the utilization of our systems in healthcare environments.The ideal candidate will have experience in Sterile...

  • Valet Service Attendant

    7 days ago

    Orlando, Florida, United States Evolution Parking & Guest Services Full time

    About the RoleAs a Valet Service Attendant with Evolution Parking & Guest Services, you will play a critical role in delivering exceptional customer experiences to our guests. Your primary responsibility will be to provide first-class service by assisting arriving and departing guests with their vehicles, ensuring that every interaction is professional,...

  • Valet Services Coordinator

    7 days ago

    Orlando, Florida, United States Evolution Parking & Guest Services Full time

    Valet Services CoordinatorWe are seeking a highly motivated and organized Valet Services Coordinator to join our team at Evolution Parking & Guest Services. This role offers an excellent opportunity for individuals who want to develop their skills in customer service and operations management while contributing to a dynamic team.About the Role:The Valet...

  • Business Development Representative

    7 days ago

    Orlando, Florida, United States Rep-Lite Full time

    Business Development Representative Job DescriptionRep-Lite is a innovative company that specializes in emergency respiratory care and inhalation analgesia products. We are looking for a skilled business development representative to join our team and drive business growth through sales and client engagement.About the Role:Sales and business development:...

  • OR Support Specialist

    3 weeks ago

    Orlando, Florida, United States Rep-Lite Full time

    Job Title:OR Support Specialist - Clinical Integration ExpertAbout the Role:This exciting opportunity is available at Rep-Lite, a company revolutionizing healthcare with innovative solutions.Salary:$85,000 per annumJob Description:We are seeking an experienced OR Clinical Support Specialist to enhance customer experience and expand system utilization. The...

  • Guest Service Aide

    2 months ago

    Orlando, United States Marriott Full time

    Job Number 24161137 Job Category Rooms & Guest Services Operations Location JW Marriott Orlando Grande Lakes, 4040 Central Florida Parkway, Orlando, Florida, United States Schedule Full-Time Located Remotely? N Relocation? N Position Type Non-Management POSITION SUMMARY Greet and escort guests to rooms. Open doors and assist guests/visitors entering and...

  • Guest Service Expert

    7 days ago

    Orlando, United States Marriott International, Inc Full time

    Additional InformationBoardwalk RestaurantJob Number24214943Job CategoryFood and Beverage & CulinaryLocationRenaissance Orlando at SeaWorld, 6677 Sea Harbor Drive, Orlando, Florida, United States, 32821VIEW ON MAPSchedulePart TimeLocated Remotely?NPosition Type Non-Management POSITION SUMMARY Our jobs aren’t just about putting food on the table that our...

  • Guest Services Agent

    7 days ago

    Orlando, Florida, United States Residence Inn Orlando Convention Center Full time

    Job Title: Guest Services AgentWe are seeking an exceptional Guest Services Agent to join our team at Residence Inn Orlando Convention Center. The successful candidate will be responsible for providing outstanding guest service, ensuring a smooth registration process, and maintaining accurate information in the hotel's computer system.Salary: $38,000 -...

  • Guest Service Expert

    6 days ago

    Orlando, United States Marriott International Inc Full time

    Additional Information Job Number24214878 Job CategoryFood and Beverage & Culinary LocationRenaissance Orlando at SeaWorld, 6677 Sea Harbor Drive, Orlando, Florida, United States, 32821VIEW ON MAP SchedulePart Time Located Remotely?N Position Type Non-Management POSITION SUMMARY Our jobs arent just about putting food on the table that our guests will enjoy...

  • Guest Service Expert

    1 week ago

    Orlando, United States Marriott International, Inc Full time

    Additional InformationBoardwalk RestaurantJob Number24214943Job CategoryFood and Beverage & CulinaryLocationRenaissance Orlando at SeaWorld, 6677 Sea Harbor Drive, Orlando, Florida, United States, 32821VIEW ON MAPSchedulePart TimeLocated Remotely?NPosition Type Non-Management POSITION SUMMARY Our jobs aren’t just about putting food on the table that our...

  • Guest Service Expert

    1 week ago

    Orlando, United States Marriott International Inc Full time

    Additional InformationBoardwalk Restaurant Job Number24214943 Job CategoryFood and Beverage & Culinary LocationRenaissance Orlando at SeaWorld, 6677 Sea Harbor Drive, Orlando, Florida, United States, 32821VIEW ON MAP SchedulePart Time Located Remotely?N Position Type Non-Management POSITION SUMMARY Our jobs aren’t just about putting food on the table that...

  • Guest Service Agent

    7 months ago

    Orlando, United States Sonesta International Hotels Full time

    Job Description Summary The Guest Services Agent (GSA) is responsible for consistently delivering results that contribute to the mission and overall success of the hotel by accomplishing performance objectives covering the front desk and is support for the Operations Manager. The GSA serves as the point person with regard to the Front Desk technology systems...

  • Guest Services Agent

    5 months ago

    Orlando, United States Evermore Orlando Full time

    About Evermore Evermore Orlando Resort is an innovative 1,100-acre resort adjacent to Walt Disney World® featuring centrally owned upscale and upsized vacation rental homes, flats & villas, a luxury Conrad hotel, 36 holes of world-class Jack Nicklaus golf, and a massive 20-acre tropical beach complex around Evermore Bay, our 8-acre crystalline water...

  • Guest Services Associate

    7 days ago

    Orlando, Florida, United States Bags Full time

    Why Join Our Team?Bags is committed to innovation, excellence, and customer satisfaction. As a Valet Attendant, you will have the opportunity to work with cutting-edge technology, interact with diverse guests, and contribute to the success of our organization.Your ResponsibilitiesSome of your key responsibilities as a Valet Attendant will include:Providing...

  • Guest Services Agent

    5 months ago

    Orlando, United States La Quinta Orlando - Airport North Full time

    Compensation Type: Hourly Highgate Hotels: Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the...

  • Guest Service Agent

    2 weeks ago

    Orlando, United States Loews Hotels, LLC Full time

    Guest Service Agent 3At Loews Hotels at Universal Orlando, our team members get to make a difference and have fun every day. Our world-class team brings to life the incredible, award-winning hotels located at Universal Orlando Resort.Named one of Central Floridas Top Workplaces and one of Americas Best-in-State Employers by Forbes, we are committed to our...

  • Guest Service Manager

    7 days ago

    Orlando, Florida, United States Howard Johnson I-Drive Full time

    Role SummaryWe are seeking an experienced Hotel Receptionist Coordinator to join our team at Howard Johnson I-Drive. As a key member of our front desk staff, you will be responsible for providing exceptional customer service, managing guest reservations and check-ins, and maintaining accurate records. This is a dynamic and fast-paced environment that...

  • Guest Service Agent

    3 weeks ago

    Orlando, United States Loews Hotels, LLC Full time

    Guest Service Agent 1 (Part-Time)At Loews Hotels at Universal Orlando, our team members get to make a difference and have fun every day. Our world-class team brings to life the incredible, award-winning hotels located at Universal Orlando Resort.Named one of Central Floridas Top Workplaces and one of Americas Best-in-State Employers by Forbes, we are...

  • Guest Service Representative

    6 months ago

    Orlando, United States Bags Inc. Full time

    Overview: Bags, a SP+ Company, is driven by Our Promise, Making Every Moment Matter for a World on the Go. Our team understands that time is scarce, so we are intentional about putting ourselves in the shoes of those we serve. The result is a unique combination of talented people and industry-leading technology that enables SP+ to prioritize each and every...