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Learning Program Coordinator

3 months ago

Baltimore, United States Johns Hopkins University Full time

We are seeking a **_Learning Program Coordinator_** (LPC) who will provide programmatic, project, administrative and departmental support to ensure that needs, demands, and requests for learning throughout the Johns Hopkins community are met. Performs all aspects of training program coordination for the thousands of classrooms and online courses offered to all university employees (faculty and staff). The LPC develops and manages relationships with internal and external business partners to ensure learning engagements are well executed and have desired impact.

The LPC has knowledge of project management methodologies, best practices, tools, resource management and change management practices, which are applied to assist the Learning Solutions team with marketing of learning programs, projects and other communications. The LPC works closely with stakeholders to review and evaluate program efficiency, effectiveness, outcomes, and future needs with emphasis on monitoring problems and analyzing related data. Makes recommendations for process-oriented solutions based on findings.

**Specific Duties & Responsibilities**
- Training Programs 55%_
- Coordinate exemplary learning opportunities and programs for the Johns Hopkins community by performing all aspects of training program coordination and these responsibilities include (but are not limited to scheduling, logistics, registration and attendance, participant and faculty correspondence, materials and supplies procurement, pre-requisite and certificate administration, and vendor management. In addition, the LPC also updates the Learning Management System (LMS) to ensure data is accurate and generates reports for use by management.
- Program Coordinators may also be asked to occasionally perform industry-related research (new courses, delivery methods, etc.)
- In conjunction with Learning Solutions graphic artists and instructional designers, market learning programs via development of promotional/informational materials distributed in multi-media formats. Monitor registration and make recommendations for cancellations or additional course scheduling.
- Interpret operating policies (e.g. registration, attendance, reimbursement, etc.) and exercise discretion and judgment in the resolution of day-to-day problems.
- Provide evaluation feedback: Create, compile, distribute, gather, analyze, and report findings of course evaluations Make recommendations to leadership if the content and/or instructor is meeting the needs of participants. Inform leadership of identified areas for potential improvement.
- Enact contingency plans (e.g. cross-training and following program documentation guidelines) that ensure sustainability of each training program in absence of primary coordinator.
- Manage the administration and collection of behavioral assessments including creation of group summary data, and support tools for Learning Solution and Organization Development clients.
- Department/University 20%_
- Provide Talent Management leadership with data that supports strategic planning (e.g. statistics around program attendance, facilities usage, program evaluation summaries etc.), program coordination, project management, assessment and marketing of learning and development programs that support the development of faculty and staff.
- Support leadership in the maintenance of important metrics to measure ROI of the learning and development programs.
- Using the process established by Organization Development and Effectiveness, triage incoming learning and development requests to determine if consulting resources from OD&E needs to be brought in.
- Communicate and assist faculty and staff with understanding and enforcement of the rules regarding training offerings (including eligibility, pre-requisites, cancellation policies) utilizing a variety of means and methods (website, registration confirmations, course reminder notifications, and direct interaction).
- Along with leadership, HR finance, and the controller's office, examine research, analyze and report on) the cost effectiveness and permissibility of new course requests to be added to the catalog.
- Serve on committees as requested (internal/interdepartmental)
- Project (and as applicable to training programs) 15%_
- Prepare internal and external reports and presentation materials and other deliverables as assigned through gathering, analyzing and summarizing data and information from team members, leaders, internal and external business partners.
- Provide administrative and project support for compliance initiatives that require university wide training.
- Manage fewer complex tasks and projects as assigned from concept through implementation.
- Benchmark data against other learning organizations.
- Administrative 10%_
- Process KB-15's, the SAP process of transferring funds from course cost and the staff development remission.
- Procure approved equipment and materials to support the operations of Learning Solutions.
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