IT Support Specialist

2 months ago


New York, United States NUBYT, Inc. Full time

**Role: IT Support Specialist/**

**Location: New York Corporate Office**

**Duration: 7 Months Contract**

**Client: Lyft**

**Job ID: 370845**

**RESPONSIBILITIES**
- Working on site running our IT help desk
- Troubleshoot hardware and software problems with Apple and Windows products, including desktop and laptop hardware.
- Image and deploy laptops and desktops using standard MDM deployment tools (JAMF, BigFix, and AirWatch)
- Support and assist employees using AV systems, both onsite and remote, including CFM Google Meet, projectors, audio and video conferencing
- Assist with AV setup for internal meetings and events.
- Okta, Google, and software service administration
- Deploy and support software to end-users.
- Respond to support requests in the IT Helpdesk both in person and via our ticketing system.
- Managing inventory for hardware and software
- Know and work with your points of escalation to improve the End User experience

**REQUIREMENTS**
- 2-3+ years of experience in IT support roles
- Basic to intermediate networking skills, including an understanding of servers, switches, WiFi, etc
- Experience with administration of Apple computer products using enterprise management tools.
- Knowledge and hands-on experience managing Windows laptops and desktops.
- Experience using and managing ticket-based enterprise workflow management systems, particularly ITIL Service Desk software and Confluence.
- Strong macOS hardware and software troubleshooting experience
- A positive, service-oriented attitude
- Solid critical thinking and problem-solving skills.
- Ability to lift heavy equipment (50+ pounds) as needed.

**Job Type**: Contract

Pay: $30.00 - $35.00 per hour

Schedule:

- Monday to Friday

**Experience**:

- IT support: 3 years (preferred)
- servers, switches, WiFi: 3 years (preferred)
- administration of Apple computer: 3 years (preferred)
- managing Windows laptops and desktops.: 3 years (preferred)
- ITIL Service Desk software and Confluence.: 3 years (preferred)
- macOS hardware and software troubleshooting: 3 years (preferred)
- JAMF, BigFix and AirWatch: 3 years (preferred)

Work Location: In person


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