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Dental Patient Services Representative
2 months ago
**Responsibilities**:
- Welcome patients warmly upon arrival, facilitate the check-in and check-out process and provide direction or assistance as needed
- Assist with registration process and enter all information into the Electronic Medical Record (EMR) system with attention to detail
- Answer professionally to incoming calls, providing courteous assistance and accurate information to callers
- Schedule patient appointments effectively to ensure smooth service operations
- Verify patient insurance coverage and eligibility, accurately documenting insurance information in the EMR system and communicating any relevant details to patients
- Assess and collect payment based on Health Center’s policy and procedure
- Maintain confidentiality and compliance with privacy regulations
- Perform other unit-specific duties as assigned
**Minimum Qualifications**:
- High school diploma or equivalent; Associate degree preferred
- Previous experience in a healthcare setting or customer service role preferred
- Strong computer skills required, with proficiency in electronic medical record systems considered a plus
- Excellent communication and interpersonal skills
- Strong attention to detail and ability to multitask effectively
- Knowledge of medical terminology and insurance procedures is a plus
- Bilingual in English/Chinese highly preferred
**Compensation and Benefits**:
- Salary: $40,000.00 - 46,000.00 per year
- Medical insurance
- Employer-paid dental, vision, disability and life insurance
- 403(b) retirement savings plan
- Flexible spending accounts for transit, parking, health and dependent care
- Paid time off (28 days for the first year of employment)
- Employee Assistance Program
- Tuition reimbursement for eligible employees, and
- The Health Center is qualified for Public Service Loan Forgiveness (PSLF) program
