Service Business Development Coordinator
3 months ago
Helms Bros is one of the region's premier dealerships, serving the Bayside, Auburndale and Flushing communities in New York since 1934. This is your chance to be a part of a longstanding Mercedes-Benz franchise right here in New York. We have been serving New York City since 1934, and we remain a family owned dealership.
The Service BDC Representative is responsible for receiving, processing, verifying, and distributing information from both inbound and outbound calls, and providing general information.
RESPONSIBILITIES:
Generate appointments and direct calls to appropriate parties within the dealership
Answer product and service questions received via phone and/or internet
Check email frequently and respond to inquiries in a timely manner
Responsible for making outbound service and follow-up calls
Respond to phone and email inquiries in a professional, well-spoken manner
Work in close proximity with other Service BDC Representatives in a team based environment
REQUIREMENTS:
Strong verbal and written communication skills
Time management, prioritization skills, and the ability to multi-task are required
Self-motivated and goal oriented
Prior customer service experience
Automotive experience is a plus
WHAT WE OFFER:
Medical, Dental and Vision insurance
Paid vacation
Training and potential career advancement
401k
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