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Call Center Supervisor

2 months ago

Tempe, United States Tucker Hill Air, Plumbing & Electric Full time

Job Summary:
**Responsibilities**:

- Supervise a team of call center agents to achieve performance targets
- Monitor and evaluate agent performance, providing coaching and feedback as needed
- Develop and implement strategies to improve call center operations
- Handle escalated customer calls and resolve issues promptly
- Ensure adherence to company policies and procedures
- Prepare reports on call center performance, call counts, KPIs, and trends

**Skills**:

- Strong sales and negotiation skills
- Excellent verbal and written communication in English; proficiency in Spanish is a plus
- Ability to manage and supervise a team effectively
- Outstanding customer service skills
- Multilingual abilities are advantageous
- Proficient in project management

Pay: $50,694.28 - $63,825.37 per year

**Benefits**:

- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Employee discount
- Flexible schedule
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Professional development assistance
- Referral program
- Retirement plan
- Vision insurance

Schedule:

- 8 hour shift

Ability to Relocate:

- Tempe, AZ 85281: Relocate before starting work (required)

Work Location: In person