Billing Specialist

3 weeks ago

West Caldwell, United States TGI Office Automation Full time

Job Title**:Billing Specialist**

Department: Meters and Billing

Position: Full-Time (Non-exempt)

Hours of Work: Monday - Friday, 8:30 a.m. to 5:00 p.m. with a 60-minute non-paid Lunch Break

Location: West Caldwell, New Jersey

**The TGI Story**

A second-generation family-owned business for over 50 years, TGI Office Automation is a comprehensive office technology provider offering scalable solutions for many of today’s complex business issues. TGI offers unparalleled, innovative technology from a variety of industry-leading partners.

TGI Office Automation seeks a bright, highly motivated, and enthusiastic Billing Specialist to join the growing Meter Department team in our dynamic West Caldwell, NJ location. This is a great opportunity to join a fast-paced team that is focused on supporting the growth of our company.

TGI’s Mission Statement: Office automation empowers your business. By improving bottom-line profitability through smart, strategic solutions, we help our customers reduce costs and maintain a competitive position.

**Summary**: The Meters Department collects meter reads from customer equipment to bill maintenance contracts and generate service revenue for TGI. Responsible for accurate and timely billing of maintenance contracts.

**Primary Functions and Responsibilities**:
**_Billing_**_:_
- Working to complete the billing of all contracts in a designated queue, by the deadline of Accounting Month-End Closing.
- Accounts Payable invoice reconciliation.
- Create invoices and credits memos.
- Reviewing contracts and audit billings for errors.
- Contract billing invoice analysis and research.
- Works with Sales Representative to assist with all billing and account history inquiries.

**_ Customer Service:_**
- Builds and maintains effective relationships with customers, managers, fellow employees, other TGI departments, and servicing partners.
- Inter-departmental correspondence to facilitate customer requests for service, supplies, automation, and invoicing.
- Research and resolve customer inquiries and issues.

**_ Other duties:_**
- Develops knowledge of Service department policies and practices. Managing other meter reading software programs.
- Making approximately 60+ meter collection phone calls per day.
- Placing 100+ major accounts service calls, monthly.
- Monitoring, updating, and installation of the FM Audit app. Troubleshooting units not reporting meter reads remotely.
- Assists technicians with closing their service calls.
- Assists myTGI customers with meter reading denials.
- Assists Supply department with pending supply orders.
- Assists Collections department with invoice inquiries & requests.
- Performs other duties as required.

**Experience**:

- 4+ years of customer service experience
- 2+ years of accounting and/or billing experience. Basic knowledge of accounting and invoicing processes
- eAutomate experience is a plus but not required.
- Intermediate experience in Excel

**Education**: Undergraduate degree (associate or bachelor’s degree); or equivalent professional work experience

**Abilities**:

- Professional presentation; is approachable and displays a positive attitude.
- Must have good attendance, reliability, and punctuality.
- Ability to communicate effectively with customers and fellow employees, in all forms - written, oral, or diagram.
- Ability to multi-task in a high-pressure environment.
- Ability to work successfully and professionally in a team environment or individually.

**Benefits**
- Health, Vision, Dental, PTO
- 401k
- Paid time off

**Pay**:21$-25$ an hour

**EEO Statement**

We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.

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