Client Support Specialist
3 weeks ago
Cascade Counseling is seeking a dedicated and empathetic Client Support Specialist to join our mental health clinic. In this role, you will be the primary point of contact for clients, providing support in accessing services, handling billing inquiries, and performing various administrative duties to ensure the smooth operation of the clinic.
Responsibilities
Client Support
- Act as the first point of contact for clients, providing a positive, welcoming and supportive environment.
- Assist clients in scheduling appointments, completing intake forms, and navigating clinic services.
Billing and Financial Support
- Manage billing processes, including verifying insurance information and processing payments.
- Address client inquiries related to billing, fees, and insurance coverage.
Administrative Duties
- Maintain accurate and up-to-date client records using our electronic systems.
- Assist in coordinating and scheduling appointments for clinicians.
- Ensure compliance with confidentiality and privacy regulations.
- Complete screening for potential client to ensure a good fit (Must be QMHA eligible).
- Effectively utilize EHR for scheduling, file management, claims submission, records and other needs as they arise.
- Maintain the wait list
Communication
- Communicate effectively with clients, clinicians, leadership and other staff members to facilitate smooth operations.
- Provide clear and concise information to clients regarding clinic policies and procedures.
Problem Resolution
- Respond to all initial client inquiries via email and/or phone
- Address client concerns and issues promptly and professionally.
- Collaborate with internal teams to resolve complex client-related matter
Miscellaneous
- Light cleaning duties and sanitation to assist in-office services
- Participate in all team meetings
- All other duties as assigned based on the growing needs of the business
Candidate Requirements
• Be eligible to register for a QMHA-R/QMHA with MHACBO • Great soft skills and emotional intelligenceo Empathetic
o Friendly
o Positive attitude o Punctual
o Teamwork
o Communication
• Bachelor’s degree in psychology, social work, or a related field preferred.
• Proven experience in a client support or administrative role.
• Knowledge of mental health services and familiarity with billing processes.
• Strong organizational and multitasking abilities.
• Ability to handle sensitive information with discretion and confidentiality.
Benefits
- Competitive Base Pay
- Bi-weekly payroll
- 100% paid health coverage for employee
- HSA
- 401K with 4% company match
- PTO
- 8 Paid Holidays plus 1 Floating Holiday
- Student Loan Assistance and Reimbursement
-
Premier Client Support Specialist
3 days ago
West Valley City, United States Zions Bank Full time** Premier Client Support Specialist** **** New Zions Bank recognizes that its strength comes from the dedication, experience, and talents of its diverse employee base. As we usher in the next generation of banking, were committed to being the premier employer of choice. Were proud to have ranked among American Banker magazines Best Banks to Work For every...
-
Client Services Specialist
2 weeks ago
West Palm Beach, United States VCA Animal Hospitals, Inc. Full timeAre you looking to join a team that values your ability to make personal connections? Are you eager to provide a compassionate first contact to pet parents in need? Do you want to advance your skills in a supportive environment? VCA Palm Beach Veteri Client Service, Specialist, Hospital, Animal Care, Healthcare, Client
-
IT Support Specialist
2 days ago
West Olive, United States MY3TECH INC Full time**Role: IT Support Specialist** **Location: West Olive, MI (Onsite)** **Long-term Contract** **Client: State of MI/County of Ottawa (Innovation and Technology Office)** - Must have an A+, MCSA, or HDI Service Desk Certification or equivalent experience. - Alternative certification of the organization’s service desk through the Service Desk Institute is...
-
Peer Support Specialist
2 weeks ago
West Milwaukee, United States Acadia Healthcare Inc. Full timeOverview Seeking: Peer Support Specialist - Outpatient MAT Full Time: Monday - Friday 8:00am - 4:30pm Our Benefits: * Quarterly Bonus Program * Medical, Dental, and Vision insurance * Competitive 401(k) plan * Paid vacation and sick time * STAR LRP Student Loan Forgiveness * Early morning hours offering a great work/life balance * Opportunity for growth...
-
Explore support near
1 week ago
Linn, United States Wyndy.com, Inc. Full timeSupport near 65051 is responsible for providing assistance and guidance to individuals in need. This role involves offering support, problem-solving, and advocacy to promote the well-being and success of individuals. Support personnel collaborate with various stakeholders to ensure the delivery of appropriate resources and services. They maintain effective...
-
Explore support near
3 days ago
Linn, United States Wyndy.com, Inc. Full timeSupport near 65051 is responsible for providing assistance and guidance to individuals in need. This role involves offering support, problem-solving, and advocacy to promote the well-being and success of individuals. Support personnel collaborate with various stakeholders to ensure the delivery of appropriate resources and services. They maintain effective...
-
Peer Support Specialist
2 weeks ago
West Milwaukee, United States Acadia Healthcare Full timeSeeking: Peer Support Specialist - Outpatient MAT Full Time: Monday - Friday 8:00am - 4:30pm Our Benefits: Quarterly Bonus ProgramMedical, Dental, and Vision insuranceCompetitive 401(k) planPaid vacation and sick timeSTAR LRP Student Loan ForgivenessEarly morning hours offering a great work/life balanceOpportunity for growth that is second to none in...
-
Peer Support Specialist
2 days ago
Triadelphia, West Virginia, United States Wheeling Comprehensive Treatment Center Full timeOverview: Seeking: Peer Support Specialist - Outpatient MAT FT Schedule: Monday - Friday 5 AM - 1:30 PM Our Benefits: Quarterly Bonus Program Medical, Dental, and Vision insurance Competitive 401(k) plan Paid vacation and sick time STAR LRP Student Loan Forgiveness Early morning hours offering a great work/life balance Opportunity for...
-
Community Support Specialist
1 week ago
West Point, United States Community Counseling Services, Inc. Full timeVacancy No VN921 Vacancy Name Community Support Specialist Work Location West Point Main Office Application Post Date Apr 22, 2024 Location NotesEmployment Type Full Time Work Schedule M-F 8am - 5pm; ability to handle emergency after hours as they arise Description Service Delivery Expectations: 1. Provides $67,000 collected service delivery annually. 2....
-
Peer Support Specialist
2 days ago
Huntington, West Virginia, United States Huntington Comprehensive Treatment Center Full timeOverview: Seeking: Peer Support Specialist - Outpatient MAT (WVCAPP Peer Support Certification required) Full Time Hours: Monday - Friday 6 AM - 2:30 PM Our Benefits: Quarterly Bonus Program Medical, Dental, and Vision insurance Competitive 401(k) plan Paid vacation and sick time STAR LRP Student Loan Forgiveness Early morning hours...
-
Peer Support Specialist
20 hours ago
Triadelphia, West Virginia, United States Wheeling Comprehensive Treatment Center Full timeOverview: Seeking: Peer Support Specialist - WVCAPP Peer Support Certification Required FT Schedule: Monday - Friday 5 AM - 1:30 PM Our Benefits: Quarterly Bonus Program Medical, Dental, and Vision insurance Competitive 401(k) plan Paid vacation and sick time STAR LRP Student Loan Forgiveness Early morning hours offering a great work/life...
-
Peer Support Specialist
20 hours ago
Huntington, West Virginia, United States Huntington Comprehensive Treatment Center Full timeOverview: Seeking: Peer Support Specialist - WVCAPP Peer Support Certification required Full Time Hours: Monday - Friday 6 AM - 2:30 PM Our Benefits: Quarterly Bonus Program Medical, Dental, and Vision insurance Competitive 401(k) plan Paid vacation and sick time STAR LRP Student Loan Forgiveness Early morning hours offering a great...
-
Client Software Specialist
3 weeks ago
West Valley City, United States Employee Navigator Full timeAbout Employee Navigator Employee Navigator is a rapidly growing and highly profitable $100M ARR SaaS insurance & HR technology company that works with the nation's leading insurance carriers, payroll companies & insurance brokers. Our products are designed to make it easier for our customers to manage the complexity of employee benefits & HR including...
-
IT Support Specialist
2 days ago
West Olive, United States Tri-Force Consulting Services, Inc. Full timeJob DescriptionJob DescriptionTitle: IT Support Specialist Duration: 12 MonthsClient: The County of OttawaLocation: West Olive, MI 49460Note: This is an On-Site Role.Job Description:Assists customers by taking calls, accurately recording incidents, providing resolution over the phone and through remote assistance, triaging and escalating issues on time....
-
Client Care Specialist
6 days ago
West Columbia, United States PenServ Plan Services Full timeJob DescriptionJob DescriptionSalary: $25-$26 per hourPenServ is currently looking for a Client Care Specialist. The person who holds this position will handle incoming calls within a multi-line system. Role & Responsibilities:Professionally handle incoming calls from participants through a multi-line system, and ensure that routine and complex issues are...
-
Tier 1, Payroll Support Specialist
3 weeks ago
West Chester, United States PrimePay Full timeDo you love to build, innovate, create and collaborate? Come grow your career and make an impact with PrimePay - a growth focused, flexible and established Human Capital Management (HCM) SaaS technology company. As we continue our evolution and growth into a leading HCM SaaS technology provider to businesses, we are seeking our next Tier 1 Payroll Support...
-
IT Support Specialist
4 days ago
West Olive, United States Elegant Enterprise-Wide Solutions, Inc. Full timeIT Support Specialist: Education/Requirements A bachelor's degree or equivalent experience in information technology, computer science, or a related field. Must have an A+, MCSA, or HDI Service Desk Certification or equivalent experience. Alternative certification of the organization’s service desk through the Service Desk Institute is also...
-
Client Care Specialist
7 days ago
West Columbia, United States PenServ Plan Services Full timeJob DescriptionJob DescriptionSalary: $23-24 per hourPenServ is currently looking for a Client Care Specialist. The person who holds this position will handle incoming calls within a multi-line system. Role & Responsibilities:Professionally handle incoming calls from participants through a multi-line system, and ensure that routine and complex issues are...
-
Client Data Specialist
3 weeks ago
West Point, United States Independent Insurance Agents of Nebraska Full timeSummit Ag Insurance is a fast-growing agency with a client-focused approach to crop and farm insurance. We proudly serve the Midwest agricultural community with our unique integration of insurance and technology. Our dedicated team is excited to be growing again! As a Client Data Specialist you will quote homes and autos, enter data, and play an essential...
-
Client Relationship Specialist
3 weeks ago
West Des Moines, IA, United States Charles Schwab Full timePosition Type: Regular Your opportunity At Schwab, you’re empowered to make an impact on your career. Here, innovative thought meets creative problem solving, helping us “challenge the status quo” and transform the finance industry together. As a Client Relationship Specialist (CRS), you have the opportunity to bring your passion for customer...