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Field Service Supervisor

3 months ago

Kalamazoo, United States HECO Full time

**About HECO**:
Founded in 1959, HECO is a family-owned business that maximizes the reliability of rotating equipment. Through a mix of repair, product sales, field service, predictive and equipment management services, HECO helps customers do three things better: 1) see what’s going on, 2) get rid of the issue, and 3) stop the issue from happening again.

We serve customers across a wide range of industries, including: power generation, steel and other metals, chemical processing, pharmaceuticals, paper and pulp, wastewater and freshwater, aggregate and cement, original equipment manufacturers (OEMs), and other manufacturing.
- Dedicated to the Right Way
- Can Do Attitude
- Respectful Honesty
- GSD (Get Stuff Done)
- Team Fellowship

If these core values resonate with you, then HECO might be the right next step in your career

**Role Summary**:
HECO's Field Service Supervisor is responsible for job quoting, scheduling, and completion of all field service-related jobs and tasks. They work closely with our sales team and operations manager to help maintain and grow our field service customer base. This person is responsible for up to (4) direct reports at a time and ensures that department sales, profit, and growth goals are met.

**Key Responsibilities and Expectations**:

- Lead Field Service team in day-to-day operations and manage individual technician performance
- Quote and schedule all field service-related work
- Oversee large projects, serving as main customer contact and maintaining on-site presence
- Perform onsite tasks such as electrical testing, vibration analysis, shaft alignments, etc. (ie, get your hands dirty)
- Responsible for department monthly P&L
- Participate in the recruitment, hiring and training of new service technicians
- Prepare and deliver presentations to customers about industry leading techniques and services
- Create/review all service reports prior to distribution to customers
- Ensure all technicians are up-to-date on all required safety training and tasks
- Able to travel to customer sites 45-50% to perform work and attend meetings

**Qualifications and Competencies**:

- 5+ Years of electric motor field service experience
- 2+ years of project management experience
- Experience working on AboveNEMA frame motors up to 10,000HP
- Strong presentation skills
- Attention to detail
- Ability to thrive in a fast paced, quickly changing environment.
- Growth oriented in nature - excited to be part of a company that is focused on growth.
- Experience writing technical reports following completed work.
- Great communicator with the ability to work with cross departmental personnel and people with various backgrounds and personalities.

**Physical Requirements**:

- Ability to lift, push, pull, carry items up to 50 lbs. in weight
- Ability to stand, stoop, kneel, and bend for prolonged periods of time
- Ability to perform manual labor for up to 12 or more hours per day
- Ability to work in demanding physical and inclement weather conditions

**Benefits**:

- Paid Time Off
- 401k Employer Match
- On-the-job Training
- Medical, Dental and Vision plans
- And more

**Pay Range**
- HECO strives to ensure that employees are paid equitable and competitively. Starting salaries may vary based on factors such as relevant experience, qualifications, and education.

**Relocation**
- Relocation assistance is available. If the fit it right and you’d like to be here, we’ll make it happen.

**Reports to**:

- The Field Service Supervisor reports to the Operations Manager.
- HECO Inc. is committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or veteran status. _

**Benefits**:

- 401(k)
- Dental insurance
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Relocation assistance
- Retirement plan
- Vision insurance

Experience level:

- 10 years
- 11+ years
- 3 years
- 4 years
- 5 years
- 6 years
- 7 years
- 8 years
- 9 years

Schedule:

- Monday to Friday

Work setting:

- In-person

People with a criminal record are encouraged to apply

**Education**:

- High school or equivalent (required)

**Experience**:

- Electric (AC/DC) Motors: 3 years (required)

Ability to Commute:

- Kalamazoo, MI 49001 (required)

Ability to Relocate:

- Kalamazoo, MI 49001: Relocate before starting work (required)

Work Location: In person