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Manager Site Operations

4 months ago

Joliet, United States KNAPP Inc Full time

KNAPP Inc

WHO WE ARE

At KNAPP (pronounced K-NAP, not Nap), we “Make Complexity Simple” by offering intelligent solutions for digitizing and automating everything from production and distribution to the last mile and stores. We are the customer’s value tech chain partner, which means partnering with the customer to create the most value within each link in their supply chain. Leveraging the latest software, AI and Robotics technology, we continue to disrupt the logistics automation industry for the world’s industry leaders in grocery, healthcare, retail, e-commerce, apparel & manufacturing.

WHAT YOU GET TO DO

Be the customer-facing voice for KNAPP Inc. You are responsible for all communication between our Customer and your team and the Regional Manager. You will attend all production meetings and manage the communication in such a way that our Customers would feel engaged with you and your site team and would see the value we bring to their organization. You are responsible for developing a budget with the Regional Manager and then managing that budget with our Customer as deemed necessary. It is critical that you and your team treat our Customer with respect and that you and your team always act in a professional manner. Through your on-site leadership team, you will be responsible for the development, implementation, and day-to-day supervision of the maintenance programs, processes, people, and documentation associated with efficient and high performing automated storage and retrieval systems, and storage and picking systems installed at our Customer’s locations. This also includes being responsible for building and maintaining customer relationships at our Customer site(s) understanding and leading our preventive and predictive maintenance programs, following all SOP’s, Safety Policies, etc. You will make sure your leadership team identifies the appropriate time to escalate the issues in compliance with the agreed-upon escalation procedures.

**Leadership Overview**:
Provide strategic leadership and guidance to Resident Site Engineering Manager and team
Carry out leadership responsibilities in accordance with the organization's policies and applicable laws
Perform ultimate site supervision and leadership
Plan, assign, and direct work
Be responsible to appraise performance of first level management team
Reward and disciplining employees as the leader of the leadership team
Address complaints and assist in providing appropriate resolutions as and when needed

**Job Summary**:
Lead and manage a team to provide first-class maintenance; support Walmart in the operation and maintenance of automated storage and retrieval systems, and storage and picking systems, as installed at our Customers location
Reporting to the Regional Manager, the Site Operations Manager will be eager and determined to succeed, through leadership with regards to responsiveness and service for the Customer
Create a safety culture in all activities undertaken by you and your site team

**Essential Functions and Responsibilities**:
This position requires a wide range of responsibilities including, but not limited to, the following:
Provide excellent customer service to strengthen KNAPP’s reputation
Provide value that our Customer can see and understand
Gain a positive reputation by providing a rapid and effective support
Manage site budgets and associated commercial activities
Oversee tasks by developing team skill sets to ensure delivery of defined Service Level Agreements (SLA)
Oversee, as an on-site representative, all system improvements and installations
Oversee all training requirements, both technical and regulatory
Mentor, coach, teach and develop on-site staff and resources
Increase the scope and efficiency of KNAPP’s support solutions
Be an effective manager focused on team development
Provide guidance to your team to work against time frames to complete reactive repairs
Interact with the on-site and off-site management keeping them informed of local issues and successes and addressing all concerns in a professional manner
Provide ultimate accountability for the Health & Safety considerations with regard to the assigned tasks and carry out risk assessments
Provide monthly summary and detailed reports covering commercial and technical activities
Improve the service level and optimize resource utilization through adoption of industry best-practices
Manage through direct reports the provision of quality support and maintenance services of all live information systems
Plan and implement system security policy
Manage through direct reports the daily activities of all personnel
Appreciate and value cultural diversity
Promote alignment of Material Handling Equipment (MHE) maintenance objectives
Resolve any resourcing issues beyond the Resident Site Manager’s control or responsibilities
Champion internal Maintenance Team review meetings
Manage process improvements to ensure that the delivery of services increases cu