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Customer Service Rep

3 months ago

Hyattsville, United States The New Grand Mart Full time

Overview: We are seeking a dynamic Customer Service Representative to join our team. If you are passionate about providing exceptional customer service and have a knack for sales, this role is perfect for you. Responsibilities: - Handle inbound and outbound customer calls professionally and courteously - Provide information about products and services, answer questions, and resolve any customer issues - Utilize upselling techniques to promote additional products or services - Analyze customer needs to offer the best solutions - Perform data entry accurately and efficiently - Communicate effectively with customers in English and Spanish - Conduct outbound calling campaigns to engage with customers - Maintain customer records and update databases with interactions Experience: - Proven experience in sales or customer service roles - Ability to speak Spanish fluently is a plus - Strong data entry skills with high accuracy - Bilingual proficiency preferred (English/Spanish) - Excellent communication skills to interact with customers effectively - Multilingual abilities are advantageous - Experience in outbound calling is a bonus Join our team and enjoy competitive pay, opportunities for career growth, and a supportive work environment. If you are a motivated individual with a passion for delivering top-notch customer service, we want to hear from you

Pay: $18.06 - $18.90 per hour

**Benefits**:

- 401(k)
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance

Experience level:

- No experience needed

Shift:

- Day shift

Weekly day range:

- Monday to Friday

Work setting:

- In-person
- Office

Ability to Commute:

- Hyattsville, MD 20785 (required)

Work Location: In person