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Customer Service Rep

2 months ago

Hyattsville, United States Opus Inspection Full time
Position Description

Customer Service Representative at our Glenarden, Maryland vehicle emissions testing center (VEIP)

Job Description:

  • Explain waiver procedures. Review applications for waivers; check VIR for complete and adequate information. Perform waiver inspections and grant or deny waivers according to MVA regulations. Explain waiver denials to motorists, documenting the reason(s) for denial.
  • Give tests results to motorists.
  • Assist motorists with extension requests; issue extensions in accordance with state guidelines.
  • Perform janitorial and facility care tasks as required.
  • Perform emissions tests as needed.
  • Perform other duties as assigned by station management.
*This is a leased position through Carmel Staffing Solutions.

Requirements

Minimum Qualifications:
  • High school diploma or equivalent
  • Successful completion of certification training program for customer service/emissions testing
  • Thorough knowledge of test procedures
  • Automotive knowledge and/or customer service background is preferred, but not required
  • Excellent organization skills with keen attention to detail
  • Must be able to communicate politely with the general public
  • Frequent standing, up to 90% of the time
  • Ability to perform emissions testing as needed