Technical Service

2 weeks ago

Freeport, United States Dow Full time

At Dow, we believe in putting people first and we’re passionate about delivering integrity, respect and safety to our customers, our employees and the planet.

Our people are at the heart of our solutions. They reflect the communities we live in and the world where we do business. Their diversity is our strength. We’re a community of relentless problem solvers that offers the daily opportunity to contribute with your perspective, transform industries and shape the future. Our purpose is simple - to deliver a sustainable future for the world through science and collaboration. If you’re looking for a challenge and meaningful role, you’re in the right place.

Primary Responsibilities:
- Provides technical customer service in cooperation with Sales based on identified business needs and in agreement between Sales and TS&D Leadership.-
- Ensures product quality and performance standards meet customers’ needs through continuous evaluation of product. Handles customers’ specification requests, and accesses QA/QC data and information.-
- Covers immediate action/troubleshooting at customers in close cooperation with Sales, research and manufacturing activities, including sampling, identifying problem source (at customers or at Dow) and reporting.Tracks competitive technology and identifies new products/opportunities in the market. Initiates sampling and performance benchmarking to ensure broad technical knowledge of competition, including competitive literature.In this role, the employee must work closely with customers to ensure existing products are running smoothly and to position new products and technologies. This includes possessing the interpersonal skills and organizational intuition to successfully interface at multiple levels and functions within the customer’s organization. This also includes travel to production trials and business meetings in partnership with a sales account executive. Finally, this also requires excellent communication with stakeholders in sales and the research functions.

In addition to customer interactions, the employee will work on multiple product development projects including elements of product design and composition. The results of these projects will then be documented in reports, communicated to internal business teams and at professional conferences in presentations, inventions will documented and patented, and new products will be scaled up in conjunction with research and manufacturing to be launched commercially.- Domestic Travel 10 - 30%-
- Leveraged, fast-paced, business-focused environment for the market leader in plastics.Critical Success Factors:
- Is able to translate product attributes for Sales-
- Is able to extract information from the customer and effectively network within the Dow organization to find solutions-
- Can create and maintain relevant customer and industry networks for Dow's benefit-
- Easily adapts to changing needs-
- Stays current with Dow technology and industry/market trends developments-
- Develops experiences and technical expertise to solve problems- Required Qualifications:
- A minimum of a Bachelor's degree in Chemistry, Chemical Engineering, Polymer Science, Process and Fabrication or related field is required.Domestic travel within this role is expected approximately 10-30% of the time.-
- A minimum requirement for this U.S. based position is the ability to work legally in the United States. No visa sponsorship/support is available for this position, including for any type of U.S. permanent residency (green card) process.- Note: Domestic relocation assistance is available for this role and may be provided based on eligibility.

Benefits - What Dow offers you

We invest in you.

Dow invests in total rewards programs to help you manage all aspects of you: your pay, your health, your life, your future, and your career. You bring your background, talent and perspective to work every day. Dow rewards that commitment by investing in your total wellbeing.

Here are just a few highlights of what you would be offered as a Dow employee:

- Equitable and market-competitive base pay and bonus opportunity across our global markets, along with locally relevant incentives.
- Benefits and programs to support your physical, mental and emotional well-being, to help you get the care you need...when you need it.
- Competitive retirement program that may include company-provided benefits, savings opportunities, financial planning and educational resources to help you achieve your long term financial-goals.
- Become a Dow shareholder through various employee stock programs.
- Opportunities to learn and grow through training and mentoring, work experiences, community involvement and team building.
- Workplace culture empowering role-based flexibility to maximize personal productivity and balance personal needs.
- Global Paid Time Off (PTO) policies:

- Paid time off for new parents (birthing and non-birthing, including adoptive and foster paren

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