Customer Care Specialist

2 weeks ago


Freeport, United States 777 Gaming LLC Full time

777 Gaming, a Licensed Video Gaming Terminal Operator in Illinois, offers the latest in gaming and amusements. We strive to meet and exceed our customers' expectations through our knowledgeable sales staff and timely technical support. All of our locations receive NEW equipment and the BEST game set the industry offers.

**Location**: Greater Freeport area. Remote - work from your home
**Schedule**: 5 pm - 1 am five days/week, preferably Tuesday - Saturday
**Salary range**: $16-19 per hour, depending upon experience

**Job Summary**: answer all incoming service calls and either fixing the issue remotely or dispatching appropriate service technician. This job requires excellent communication skills and the ability to discern the best solution to every call.

**Responsibilities**

The Customer Care Specialist position includes the following duties and responsibilities:

- Answer incoming calls from clients regarding technical issues with VGTs or RTs.
- Repair remotely any units possible using prescribed tools.
- If repair isn’t possible, dispatch a technician based on time of day and location of repair to effect proper customer care.
- Contacting Light and Wonder regarding machines requiring re-initialization, assuming responsibility for end-to-end remote repair of non-technician required issues.
- Fill out all repair forms to ensure proper timing of repair and machine involved. If a technician needs to be called, follow up with the technician to ensure proper repair completion time.
- Weekly reports detailing total calls, machines involved, issues encountered, technician dispatches and total repair time.
- Outbound calls regarding new liquor license approvals to facilitate possible future sales.
- Checking in with locations regarding satisfaction with repairs and addressing any other concerns the location may have.
- Analytics include monthly reports on repair times and locations.
- Key and lock tracking reports as well as standard inventory.
- Work as needed to assist in other company business.

**Qualifications**
- High school diploma or general education degree (GED).
- One year of relevant experience.
- Capable of working independently and as part of a team.

Pay: $16.00 - $19.00 per hour

Expected hours: 40 per week

**Benefits**:

- 401(k)
- Dental insurance
- Health insurance

Shift:

- 8 hour shift
- Evening shift

Weekly day range:

- Every weekend

Work Location: In person



  • Freeport, United States Bruzzone Shipping Full time

    Job Summary: Our organization seeks a service-minded logistics coordinator to serve as a liaison between freight carriers and our customers. In this position, your responsibilities would include securing new accounts, expediting the information-sharing process, and communicating with dispatchers, drivers, and clients. Ideal candidates are customer-oriented...


  • Freeport, United States Bruzzone Shipping Inc. Full time

    Job Summary: Our organization seeks a service-minded logistics coordinator to serve as a liaison between freight carriers and our customers. In this position, your responsibilities would include securing new accounts, expediting the information-sharing process, and communicating with dispatchers, drivers, and clients. Ideal candidates are customer-oriented...


  • Freeport, United States Bruzzone Shipping Inc. Full time

    Job Summary: Our organization seeks a service-minded logistics coordinator to serve as a liaison between freight carriers and our customers. In this position, your responsibilities would include securing new accounts, expediting the information-sharing process, and communicating with dispatchers, drivers, and clients. Ideal candidates are customer-oriented...


  • Freeport, United States Bruzzone Shipping Inc. Full time

    Job Summary: Our organization seeks a service-minded logistics coordinator to serve as a liaison between freight carriers and our customers. In this position, your responsibilities would include securing new accounts, expediting the information-sharing process, and communicating with dispatchers, drivers, and clients. Ideal candidates are customer-oriented...


  • Freeport, United States Pride Now Full time

    Job DescriptionJob DescriptionPrideNow is assisting a commercial HVAC company located in Freeport, NY with their need to directly hire an HVAC Proposals Representative. Manages HVAC service and maintenance for large retailers and other brick and mortar facilities.Job Responsibilities:Company/client liaisonDemonstrates an understanding of HVAC systems to...

  • Travel Nurse

    2 weeks ago


    Freeport, United States Stability Healthcare Full time

    Stability Healthcare is seeking an experienced Intensive Care Unit Registered Nurse for an exciting Travel Nursing job in Freeport, IL. Shift: 3x12 hr nights Start Date: ASAP Duration: 13 weeks Pay: $2209 / Week About Stability Healthcare:Stability HealthCare is a premier Per Diem and Travel Nurse Company. We provide the most qualified Nurses with great...

  • Travel Nurse

    2 weeks ago


    Freeport, United States Coast Medical Service Full time

    Coast Medical Service is seeking an experienced Intensive Care Unit Registered Nurse for an exciting Travel Nursing job in Freeport, IL. Shift: 3x12 hr nights Start Date: ASAP Duration: 13 weeks Pay: $2260 / Week Coast Medical Service is a nationwide travel nursing & allied healthcare staffing agency dedicated to providing an elite traveler experience for...


  • Freeport, United States Pride Now Full time

    Job DescriptionJob DescriptionPrideNow is looking for an Invoicing CSR to work at one of our clients in Freeport, NY. Apply today for consideration !!  Invoicing CSRFreeport, NY, 11520 United StatesDuration: contract to permSalary range: $ 20-23/hr.ResponsibilitiesCandidates need to have solid job tenure at every position or will not be...


  • Freeport, United States Prompt Innovations Full time

    Prompt Innovations delivers the industry's most innovative and unforgettable client experience. We bring together products and solutions to enable businesses to build, operate, and grow their brand. We are eagerly searching for a driven and eager individual to step into our Client Support Representative role to help us achieve our lofty goals. The Client...

  • Service Technician

    1 month ago


    Freeport, United States AWC Inc Full time

    AWC takes great pride in being trusted Automation and Controls Specialists, offering industrial automation and process technology solutions to enhance Manufacturing and Utility operations. Our team of over 600 employee-owners is committed to working together to challenge the status quo. We are currently searching for a skilled Service Technician who shares...


  • Freeport, Maine, United States BASF SE Full time

    At BASF, we create chemistry through the power of connected minds. By balancing economic success with environmental protection and social responsibility, we are building a more sustainable future through chemistry. As the world's leading chemical company, we help our customers in nearly every industry meet the current and future needs of society through...

  • Billing Agent I

    1 week ago


    Freeport, United States AIT Worldwide Logistics Full time

    Billing Agent is responsible for processing invoices, billing customers, and taking care of all related customer invoicing/posting tasks. Ensure invoices are mailed in timely fashion. Responsibilities Generate and deliver accurate / timely invoices s Billing, Agent, Accounting, Experience


  • Freeport, United States Healthcare Plus Full time

    **HEALTHCARE PLUS: WHAT DRIVES US**: Healthcare Plus is a home healthcare agency with several branches located across northern Illinois. We pride ourselves on providing excellent in-home care for our clients. Our caregivers make a dramatic impact on the lives of our clients and we look forward to having you as one of our amazing workers! **YOUR ROLE AS A...


  • Freeport, United States Shopko Optical Full time

    Job DescriptionJob DescriptionIt all starts in our centers, where our dedicated team members combine state-of-the-art technology, exceptional eye care, and hometown Midwestern values to deliver high-quality products and services. As part of this team, you will have the opportunity to build meaningful relationships in the communities we serve through a...

  • Housekeeper

    2 weeks ago


    Freeport, United States First Atlantic Corp Full time

    ** Housekeeper** ** Hawthorne House** Schedule: **Full-Time** Schedule: **Part-time** Shift: **Days** Hawthorne House provides exceptional care to the Freeport, Mid-Coast, and surrounding communities; offering long-term, rehabilitation, mental health, and memory care to a wonderful group of Residents. Our skilled and customer service-focused staff are...

  • Housekeeper

    3 weeks ago


    Freeport, United States First Atlantic Corp Full time

    ** Housekeeper** ** Hawthorne House** Schedule: **Full-Time** Schedule: **Part-time** Shift: **Days** Hawthorne House provides exceptional care to the Freeport, Mid-Coast, and surrounding communities; offering long-term, rehabilitation, mental health, and memory care to a wonderful group of Residents. Our skilled and customer service-focused staff are...


  • Freeport, United States FCM Group, LLC dba Nurse Next Door - Pearland & Kingwood Full time

     Benefits/PerksCompetitive CompensationGreat Work EnvironmentCareer Advancement OpportunitiesJob SummaryWe are seeking an Occupational Therapist to join our team! As an Occupational Therapist, you will be meeting with several patients in a day, discussing their treatment needs and ultimate goals, and crafting customized, comprehensive therapy plans for...

  • Central Scheduler

    4 days ago


    Freeport, United States Freeport Memorial Hospital Full time

    **Job Summary**: Central schedulers are responsible for scheduling outpatient, diagnostic imaging, cardiac and respiratory exams in pre-hospital setting. Team members are also responsible for calling patients to remind them of their appointment, performing pre-registration and insurance verification as well as placing orders for the scheduled services. A...

  • Logistics Technician

    2 weeks ago


    Freeport, United States SI Group Full time

    Job DescriptionHow You Will Make an Impact: Responsible for loading and unloading of inbound and outbound modes of transportation Responsible for inspecting and labeling incoming materials and pulling samples as required Maintain workplace organization through the execution of 5S quality principles and related practices Assures the implementation of...


  • Freeport, United States FCM Group, LLC dba Nurse Next Door - Pearland & Kingwood Full time

    Job DescriptionJob DescriptionBenefits/PerksCompetitive CompensationGreat Work EnvironmentCareer Advancement OpportunitiesJob SummaryWe are seeking an Occupational Therapist to join our team! As an Occupational Therapist, you will be meeting with several patients in a day, discussing their treatment needs and ultimate goals, and crafting customized,...