Manager of Operations

4 weeks ago

Freeport, United States Puffer-Sweiven Full time
Job DescriptionJob Description

Company Description:

For over 75 years, Puffer-Sweiven has set the standard in equipment and services for process control, automation, safety, and reliability. We help process-intensive facilities run more efficiently and safely by delivering quality products, technical support, and knowledgeable staff to implement the needed process solutions — with the goal of exceeding customer expectations. Our dedication brings the most advanced products and services to our customers throughout the Central and Gulf Coast regions of Texas.

Specialties:

As an Emerson Impact Partner, we offer a broad base of superior solutions including the top product lines for a given application. Our specialties at Puffer-Sweiven include:

  • Pressure Management
  • Isolation Valves & Actuation
  • Control Valves & Regulators
  • Process Control & Safety Systems
  • Oil & Gas Automation– fiscal custody metering, controls, and SCADA
  • Reliability Solutions & Services
  • Specialty Pumps & Rotating Equipment
  • Instrumentation
  • Maintenance & Repair Services

General Statement:

Under the general direction of the Vice President, Mechanical Services, responsible for all Service, Repair and Assembly activities provided by Freeport, TX Service Center; Pressure Relief Valves, Control Valves, Isolation Valves, and Actuation Repair.

Duties and Responsibilities:

  • Manage all Service and Operations aspects specific to Mechanical Services and Repair activities.
  • Specific responsibilities to include:
  • Drive Safety First Culture
  • Customer service activities
  • Maintain effective communication and working relationship with Customers and internal constituents (Sales, QA, Sales Management).
  • Supervise, counsel, discipline, hire, and terminate, all Operations personnel as required.
  • Oversee production schedules to ensure that customer delivery requirements are met.
  • Oversee work processes to ensure that internal and external quality standards are followed.
  • Evaluate outside vendors for services and products for internal use.
  • Work closely with the sales department to understand customer requirements, resolve customer issues, and plan for future work.
  • Work with Operations and Sales departments to resolve any nonconformance.
  • Communicate with customers, as required, to develop and maintain good working relationships.
  • Responsible for maintaining and monitoring of Inventory Levels to support the Service business.
  • Assisting QC Manager with ASME/NBBI training, audits, and implementation of QC procedures.
  • Implement Safety policies consistent with Company’s general policies and any Service-specific policies.
  • Conduct monthly safety meetings and monthly safety inspections, correcting all deficiencies noted in the monthly inspections.
  • Participate in weekly Staff communication meetings as required.
  • Conduct employee training as required.
  • Perform related duties as required.
  • Promote and provide a safe and healthful workplace, which includes but is not limited to:
    • Ensuring availability of required personal protective equipment
    • Supporting supervisors in their health and safety activities and initiatives
    • Evaluating health and safety performance of supervisors
  • Ensuring you and your subordinates complete safety training by the due date.

QUALIFICATIONS:

Education/Knowledge:

  • Bachelor’s degree in technical or business discipline or equivalent combination of education and experience.
  • Thorough understanding of valves, actuators, and related instrumentation. Understanding to include principle of operation, related industry standards, repair procedures, and test criteria.

Experience/Skills:

  • Five to seven years supervisory experience in similar industry.
  • Some proficiency with MSOffice.

COMPETENCIES:

  • Strong employee management skills including; provides regular performance feedback; develops subordinates skills; encourages growth; approachable to staff; makes decisions.
  • Strong written and verbal communication skills and the demonstrated ability to communicate and coordinate with a cross section of other employees and customers.
  • Strong customer service skills including the ability to develop rapport and trust with other employees and customers.
  • Strong conflict resolution and problem-solving skills.
  • Strong interpersonal skills and the ability to work as part of a team.

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