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Facility Coordinator

4 months ago

Miami Gardens, United States C&W Services Full time

Job Summary:
**ESSENTIAL FUNCTIONS AND RESPONSIBILITIES**
- **Pay: $18hr**:

- **Schedule: Monday-Friday (9:00am-5:00pm)**:

- Location: Miami Gardens, FL
- Provide general overall facility management services, including continuous monitoring of office/facility.
- Address client inquiries and concerns ensuring timely and quality issue resolution and service delivery.
- Follow up with clients to ensure customer satisfaction.
- Respond to all facility inquiries and complaints, assess problems, and take the necessary corrective action.
- Remain knowledgeable regarding all operational aspects of building systems.
- Coordinate with outside contractors for the service and repairs of equipment.
- Follow protocol for effective building-specific maintenance and safety procedures.
- Maintain on-going communication with contractors, client, and team.
- Assist with site inspection within the assigned building portfolio.
- Create work orders and assign work orders to the engineering staff, subcontractors, and vendors.
- Report on open and closed work orders and check the status of open work orders with the assigned party.
- Request, review, and submit work orders, bids, and proposals from vendors.
- Verify final invoice pricing and process payments in a timely manner.
- Assist in the monitoring and assessment of vendor performance.
- Train vendors on work order and billing procedures.
- Manage complex work orders such as environmental issues and disaster recovery.
- Manage service and performance of vendors and landlords for timely completion of jobs.
- Create and record appropriate written communication between all parties.
- Schedule and document maintenance and repairs on building equipment.
- Communicate frequently with client, landlords, and vendors to resolve issues and provide project status updates.
- Provide process and procedures training and direction to new associates.
- Coordinate special events in support of client.
- Assist with measuring and reporting key performance indicators against service level agreements.
- Provide facilities helpdesk services on behalf of the client(s) and monitor internal/external workflow for all facilities cases to ensure consistent quality of service and work product.

**IMPORTANT EXPERIENCE**
- **MUST speak Spanish.**:

- A minimum of 1 year of work experience in an administrative, accounting or tenant services capacity.
- Experience with data entry, expansive reporting, filing, answering phones, scheduling, and communications.
- Previous customer service experience.
- Prior experience working in the facilities/property management, commercial real estate or professional services industries preferred.

Pay: $18.00 per hour

Expected hours: 40 per week

**Benefits**:

- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Health insurance
- Life insurance
- Paid time off
- Referral program
- Vision insurance

Experience level:

- 1 year

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday

Work setting:

- In-person
- Office

Application Question(s):

- The hourly rate for this position is $18 per hour. Does that work for you?

**Language**:

- Spanish (required)

License/Certification:

- Driver's License (required)

Ability to Relocate:

- Miami Gardens, FL: Relocate before starting work (required)

Work Location: In person