Key Client Engagement Manager

3 weeks ago

Cambridge, United States Copyright Clearance Center Full time

The Key Client Engagement Manager (KCEM) is a seasoned relationship and sales solution-driven professional. In this role you will maintain and expand relationships at all levels within assigned Key clients while at the same time seeking out and developing new growth opportunities for the new sales department. Assigned to, and owning 20 to 25 named customers, you will drive all initiatives of Key Client customers throughout the organization. You will define a team vision of influencing and coordinating the involvement of company staff, drawing in sales, support, service and management resources in order to meet account performance and aggressive growth objectives.

Additionally, the KCEM:

- leads the process in developing clear winnable strategies that will enhance value for both parties and grow CCC’s business in licensing, software, staffing, and professional services
- Proactively assesses, clarifies and validates customer needs and seeks frank feedback on an ongoing basis
- Is accountable for customer satisfaction and owns the measured improvement of customer loyalty annually
- Creates and maintains well-documented key account plans for each client
- Engages and leads a matrixed client team from disparate departments within CCC to support goals
- Develops quantifiable leads within assigned accounts that promote revenue growth
- Demonstrates increased penetration of contacts within assigned Key Clients from the C Suite down
- Achieves year over year increase in client satisfaction
- Regularly maintains effective salesforce dashboards that measure the health of each client

**Requirements**:

- Bachelor’s Degree
- 3-5 years of successful account management in Life Sciences
- Demonstrated industry credibility and business outcomes related to accounts.
- Demonstrated sales achievements
- Demonstrated ability to manage others within the organization without authority
- Ability to engage and employ CCC sales, professional services and product to develop new opportunities
- Ability to deliver Boardroom presentations
- Ability to facilitate high level effective meetings
- Demonstrated key sales results and growth in revenue over time
- Ability to actively engage and influence senior executives both internally and externally
- Consistently demonstrates execution excellence - reports and deliverables on time, on target
- Approximately 25% travel, primarily

**Success Competencies**:

- Business Development capabilities
- Ability to provide thought leadership
- Understands, the difference between short and long term goals, and is able to effectively communicate and implement strategies to achieve goals
- Contract negotiation skills
- Networker, internally and externally
- Curious and enthusiastic
- Possesses financial acumen
- Demonstrated execution of effective negotiations
- Out of the box thinker
- Is a nimble learner; learns quickly when facing new situations and takes on the challenge of unfamiliar tasks

**Base compensation range**: $85,000 - $108,000
- **Additional**: Incentive compensation plan

**A bit about us**:
A pioneer in voluntary collective licensing, CCC is a leading information solutions provider to organizations around the world. With deep domain expertise in copyright, technology, content, PIDs, FAIR data principles, metadata, and more, CCC works to advance copyright, accelerate knowledge, and power innovation. CCC and its subsidiary RightsDirect help organizations harness the power of data, AI, and machine learning to drive strategic decision-making, grow their businesses, and gain competitive advantage.

CCC actively advocates for copyright around the world, engaging governments, stakeholders, and individuals with educational programming and thought leadership.

CCC is more than a company, it’s a community. Our smart, talented, and compassionate team members make CCC a special place to work. We invest significantly in their development and well-being to give them the resources they need to grow.

CCC is committed to a diverse, inclusive, equitable, and vibrant ecosystem that cultivates opportunity for our team and attracts talented people. We are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion, sex, pregnancy, national origin, age, physical and/or mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military and/or veteran status, and any other characteristic protected by applicable law. CCC understands that diversity and inclusion among our teammates is critical to our success as a global company.
- If you need accommodation for any part of the employment process because of disability, please phone Human Resources in USA at t +1 978 750 8400 or outside US at _+34 653311670_ to let us know the nature of your request._

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