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Front Office Manager

4 months ago

Saint Pete Beach, United States Hilton Garden Inn St Pete Beach Full time

**Position**: Front Office Manager

**Department**: Property

**Exempt**

**Position Reports to**: General Manager

OTO Development is pleased to announce a wonderful opportunity for a Front Office Manager.

**What will you be doing most days?**
- Assist guests in the check-in and check-out procedure, as well as, throughout the entirety of their stay
- Work proficiently on the hotel’s electronic reservation system, as well as, other computer programs to ensure a seamless workflow
- Handle all financial matters - including credit card and cash transactions - securely, accurately, and with the utmost integrity
- Anticipate guests’ needs and go out of your way to maximize the guest experience
- Work collectively with other team members to foster a hospitable, approachable, and customer-focused environment for our guests
- Ensure the accurate and hospitable handling of guest reservation, check-in, check-out, payment, including credit card and cash handling procedures
- Maintain proficient administration of the hotel's electronic reservation system
- Maintain compliance with hotel safety programs and procedures, including emergency and security systems
- Ensure that all required documentation (daily reports, checklists, etc.) are completed in a timely manner

**What are the requirements for this position?**
- You have 3+ years’ experience working in a front desk/receptionist type role
- You love working with people and will go above and beyond for each guests’ needs
- You work well with others and enjoying working and being part of a team
- You have excellent oral, written, and interpersonal communication skills
- You are not just a problem solver, but also a solution finder and will do anything to ensure the best experience for our guests

**Physical Requirements for this Position**

This primarily a sedentary position; however, it can be a physically demanding position. You must be comfortable standing, sitting, walking, bending, lifting, and squatting for extended periods of time.

**Travel Requirements**

This position would require little to no travel outside the property and surrounding area.

**About OTO**

OTO Development (OTO) is one of the fastest growing hotel management companies in the lodging industry. As an industry leader, OTO develops, owns, and operates award-winning select-service hotels in key markets across the U.S. with brand partners: Marriott, Hilton & Hyatt. For six years, OTO has ranked on INC. 5000's list of Fastest Growing Private Companies and in 2018 was certified as a high-trust, high-performance workplace by the independent analysts at Great Place to Work Institute. We would love for you to join our team

OTO provides competitive pay and benefit programs, including **medical insurance options, dental and vision insurance, 401k with company match, company provided life insurance, tuition assistance, paid time off, paid holiday time, travel discounts, and more.**

Pay: $45,000.00 - $50,000.00 per year

**Benefits**:

- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Free parking
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Retirement plan
- Tuition reimbursement
- Vision insurance

Schedule:

- 8 hour shift
- Day shift
- Evening shift
- Holidays
- Morning shift
- Night shift

Work setting:

- In-person
- Resort

**Experience**:

- Hotel experience: 1 year (required)

Ability to Commute:

- Saint Pete Beach, FL 33706 (required)

Work Location: In person