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Operations Manager

3 months ago


Wayne, United States ConnectPay LLC Full time

Manages and directs staff to provide on time and accurate payroll and services to ConnectPay’s small business clients. Provides leadership to team members and delivers an excellent service level to all clients.

**Requirements**:

- Communicates staffing needs with Corporate Recruiter and participates in interviewing, hiring, training, and retaining qualified team members to support the business needs of the office.
- Develops and mentors employees through honesty, objectivity, fairness, and understanding as per the company Mission Statement.
- Ensures clients are provided with the highest level of customer service meeting ConnectPay’s quality/accuracy standards. Maintains a 95% client satisfaction level, and 97% new account satisfaction level.
- Manages all aspects of new and existing customer payroll processing to ensure timeliness and accuracy.
- Monitors and reports on the productivity and production of the branch.
- Ability to make business decision, while maintaining client satisfaction as well as maintaining ConnectPay’s standards of excellence.
- Ability to develop and maintain business relationships with clients, vendors, peers, and support staff in other ConnectPay offices, as well as a cultivating and encouraging mutual respect, understanding, and support between sales and operations personnel.
- Manages expenses to an operating budget.
- Control’s client losses to specified levels.
- _Other duties may be assigned._

Qualifications:

- 5 +years Knowledge and experience in payroll, payroll taxes and compliance in the payroll industry
- Proven ability to train and develop team members.
- Excellent telephone, communication, and interpersonal skills
- Enjoy a fast-paced environment
- Able to work in a very fast paced environment
- Ability to work independently with mínimal supervision and a high degree of accountability
- Self-starter; can work independently without constant direction or supervision, with a high degree of accountability.
- Create and encourage a positive and cooperative attitude
- Detail oriented, well organized; high degree of accuracy
- Professional in appearance and behavior
- Work beyond regular hours when needed
- Bachelor’s degree (BA) from four-year college or university; or one to two years related experience and/or training; or equivalent combination of education and training.
- Two to four years of customer service and/or payroll supervisory experience required. Supervisory or management experience with strong emphasis on people skills.
- Computer experience, including data entry, word processing, and spread sheet capabilities.

Manages and directs staff to provide on time and accurate payroll and services to ConnectPay’s small business clients. Provides leadership to team members and delivers an excellent service level to all clients.

**Requirements**:

- Communicates staffing needs with Corporate Recruiter and participates in interviewing, hiring, training, and retaining qualified team members to support the business needs of the office.
- Develops and mentors employees through honesty, objectivity, fairness, and understanding as per the company Mission Statement.
- Ensures clients are provided with the highest level of customer service meeting ConnectPay’s quality/accuracy standards. Maintains a 95% client satisfaction level, and 97% new account satisfaction level.
- Manages all aspects of new and existing customer payroll processing to ensure timeliness and accuracy.
- Monitors and reports on the productivity and production of the branch.
- Ability to make business decision, while maintaining client satisfaction as well as maintaining ConnectPay’s standards of excellence.
- Ability to develop and maintain business relationships with clients, vendors, peers, and support staff in other ConnectPay offices, as well as a cultivating and encouraging mutual respect, understanding, and support between sales and operations personnel.
- Manages expenses to an operating budget.
- Control’s client losses to specified levels.
- _Other duties may be assigned._

Qualifications:

- 5 +years Knowledge and experience in payroll, payroll taxes and compliance in the payroll industry
- Proven ability to train and develop team members.
- Excellent telephone, communication, and interpersonal skills
- Enjoy a fast-paced environment
- Able to work in a very fast paced environment
- Ability to work independently with mínimal supervision and a high degree of accountability
- Self-starter; can work independently without constant direction or supervision, with a high degree of accountability.
- Create and encourage a positive and cooperative attitude
- Detail oriented, well organized; high degree of accuracy
- Professional in appearance and behavior
- Work beyond regular hours when needed
- Bachelor’s degree (BA) from four-year college or university; or one to two years related experience and/or training; or equivalent combination of education and training.
- Two to four year