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Hotel Operations Manager

2 months ago

Wayne, Pennsylvania, United States Gulph Creek Hotels Full time
Job Description

Job Summary

We are seeking a highly skilled and experienced Hotel Operations Manager to join our team at Gulph Creek Hotels. As a key member of our management team, you will be responsible for overseeing the day-to-day operations of our hotel, ensuring exceptional guest satisfaction, and driving revenue growth.

Key Responsibilities

  • Guest Services
    • Develop and implement strategies to maintain high levels of guest satisfaction and loyalty.
    • Ensure that all hotel staff are trained to provide exceptional customer service and meet service standards.
    • Monitor and address any guest complaints or issues in a timely and professional manner.
  • Marketing and Sales Management
    • Develop and execute marketing and sales plans to maximize revenue and occupancy.
    • Conduct market research and analysis to identify trends and opportunities.
    • Collaborate with the sales team to develop and implement sales strategies.
  • Profit Management
    • Develop and manage budgets to ensure profitability and efficiency.
    • Monitor and analyze financial performance to identify areas for improvement.
    • Implement cost-saving initiatives and optimize resource allocation.
  • Human Resource Management
    • Recruit, train, and develop a high-performing team of hotel staff.
    • Implement effective performance management and development programs.
    • Ensure compliance with all relevant employment laws and regulations.
  • Asset Management
    • Oversee the maintenance and upkeep of hotel facilities and equipment.
    • Develop and implement asset management strategies to optimize resource utilization.
    • Ensure that all hotel assets are properly maintained and accounted for.
  • Safety and Security Management
    • Develop and implement safety and security protocols to ensure a secure environment for guests and staff.
    • Conduct regular safety audits and risk assessments.
    • Ensure compliance with all relevant safety and security regulations.

Requirements

  • 2+ years of experience in hotel operations, food and beverage, or administrative roles.
  • Bachelor's degree in hospitality, accounting, or business.
  • Excellent communication and leadership skills.
  • Ability to work effectively in a fast-paced environment.
  • Strong analytical and problem-solving skills.