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Retail Sales Administrative Assistant

4 months ago

Fitchburg, United States Grand Appliance and TV Full time

**Sales Administrative Assistant**

**Fitchburg, Wisconsin**

Grand Appliance and TV specializes in providing customers with a customer-focused shopping experience in state-of-the-art showrooms featuring top quality brands. We are looking for smart, motivated individuals to be involved in all aspects of the sales process including post-delivery. The ideal person will be a self-starter with great interpersonal skills, both with our customers as well as our internal team. This person must be detail-oriented and project a positive welcoming attitude for existing and prospective customers.

**Duties of the position include the following**:

- Scheduling of installations for both internal and external installers.
- Scheduling of deliveries with customers, including verification of the delivery address.
- Transferring and allocating product for deliveries in advance of the installation date.
- Updating invoices with information about who and when the installation is coming.
- Identifying any special instructions for delivery.
- Notifying appropriate salespeople of any delivery issues.
- Collecting payments for COD orders.
- Set up service calls directly with appropriate services.
- Verify service calls are completed in a timely manner.
- Communicate with customer service on escalated issues.
- Process quotes and orders as needed
- ensure correct product and pricing are being utilized.
- Assemble specifications with a detailed cover sheet, clearly identifying who is responsible for installation on each product.
- Assist customers in the showroom as needed.
- Additional tasks as needed.

**Requirements**:

- Must be friendly and customer-centric with strong organizational skills.
- Ability to locate information quickly via online searches.
- Advanced proficiency in Excel, excellent organizational skills and the ability to multi-task are essential to this position.

**Educational Requirement**:
Associate Degree required; Bachelor’s Degree strongly preferred.

**Benefits and Compensation**:
Grand Appliance provides a competitive compensation and benefits package

**Compensation**:
Varies by experience.

**Benefits**:
Medical, Dental, VisionLife and AD&D Insurance
Short and Long-Term Disability Income Insurance
401(k) retirement plan with employer-matched contributions
Paid holidays, PTO and more.

**About the company**:
Grand Appliance & TV is a family-owned retailer, established over 88 years ago, with locations in Illinois, Wisconsin, Indianapolis, and Iowa. We strive to have customers for a lifetime through outstanding service at all levels and believe that every employee is an important part of the total customer experience. We offer challenging opportunities in a fun, family-style work environment.
Grand Appliance & TV is an equal opportunity employer.

Pay: $18.00 - $20.00 per hour

**Benefits**:

- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Vision insurance

Shift:

- 8 hour shift

**Education**:

- High school or equivalent (preferred)

Work Location: In person