Chief of Staff

5 days ago

San Diego, United States Customized Services Administrators, Inc. Full time

**Why work with us?**

The North American branch of Generali Global Assistance offers a diverse and inclusive work environment while employees work towards making a real difference in the lives of our clients. As an Organization, we pride ourselves on offering white glove service while being mindful of corporate responsibility and our environmental footprint.

**Employees enjoy a plethora of benefits to include**:

- A diverse, inclusive, professional work environment
- Flexible work schedules
- Company match on 401(k)
- Competitive Paid Time Off policy
- Generous Employer contribution for health, dental, and vision insurance
- Company-paid short-term and long-term disability insurance
- Paid Maternity and Paternity Leave
- Tuition reimbursement
- Company-paid life insurance
- Employee Assistance Program
- Wellness programs
- Fun employee and company events
- Discounts on travel insurance

**Salary Range**: $180,000.00 to $230,000.00**

**Who are we?**

Generali Global Assistance is proudly part of the Europ Assistance Group brand and our products utilize a number of corporate and product brands. The brands for our North American team include the following:

- CSA: US travel insurance brand for retail and lodging partners. Learn more here.
- Generali Global Assistance (GGA): The primary Corporate brand in the United States for our travel insurance, travel assistance, identity and cyber protection, and beneficiary companion products. Learn more here.
- GMMI is the industry standard for global medical cost containment and risk management solutions. Learn more here.
- Iris, Powered by Generali: identity and digital protection solution. Learn more here.
- Trip Mate: US travel insurance brand for tour operators, cruise, and airline partners. Learn more here.

**Job Summary**:
As the Chief of Staff, you will be the trusted right-hand to our CEO. Your key responsibilities include supporting the definition, implementation, and communication of our strategy and strategic initiatives roadmap, representing the CEO in internal matters such as projects or meetings, managing special projects (e.g. M&A), or ensuring adequateness and quality of the internal governance framework.

**Principal Duties and Responsibilities**:
**Strategy definition and execution**
- Collaborate closely with our CEO and executive leadership team to ensure the proper development of a strategy and its translation into a strategic roadmap
- Monitor, challenge, and support the proper implementation of a strategic roadmap
- Support overall performance management of CEO direct reports
- Identify, escalate, and support the resolution of execution risks

**Project Management and Team Coordination**
- Selectively manage certain special strategic initiatives (e.g. mergers & acquisitions) upon request by the CEO
- Serve as an internal-facing proxy for the CEO, representing him in various internal meetings as relevant (e.g. project steering committees), facilitating communication to and from the CEO
- Act as the linchpin connecting various departments, promoting open lines of communication, and ensuring alignment with our organizational objectives

**Governance and Internal Communication**
- Overall support definition and continuous refinement of the internal governance framework
- Coordinate local executive committees, ensuring the relevance of scheduled topics and guaranteeing the quality of supporting documentation
- Support CEO and executive team in interactions with EA holding, facilitating communication, and taking ownership over relevant touchpoints
- Contribute to the definition of agenda and content in internal events in order to ensure proper adoption of strategy and company culture by all employees
- Support CEOs on further ad-hoc activities as required, including providing talking points for written or oral communication

**Research and Analysis**
- Undertake research and analysis of industry trends and best practices to provide valuable insights for informed decision-making.

**Required / Desired Knowledge, Experiences, and Skills**:

- 3-5 years of experience in a top-tier strategic consulting firm and/or 5+ of experience in strategic program/project management
- Proven project management acumen with a track record of effectively leading multifaceted initiatives.
- Exceptional interpersonal and communication skills, with a knack for fostering collaboration and an ability to synthesize for high-level decision makers
- Profound analytical and problem-solving abilities.
- Strategic thinking capacity and the ability to drive results in a dynamic, fast-paced environment.
- Strong organizational and time-management skills.
- Strong ownership, autonomy and proactivity

**Preferred Skills**:

- Experience working within an international organization preferred
- Experience within the insurance or financial industry
- Demonstrated success in a Chief of Staff or comparable role a plus

**Education/Certifications**:

- High School Diploma or Equivalent (G

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