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Business Systems Manager

4 months ago

Willowbrook, United States Club Champion Llc Full time

**About the Role**:
As the Business Systems Manager, you will play a pivotal role in ensuring the smooth operation and continuous improvement of our core business systems. You'll be a technical expert with a passion for golf, overseeing the integration and optimization of our CRM (Salesforce), ERP (NetSuite), data integration platform (Boomi), and a wide range of connected software.

**Responsibilities**:

- Manage and optimize Club Champion's Salesforce instance, ensuring efficient data capture, reporting, and automation of sales and customer service processes.
- Oversee the company's NetSuite implementation, maintaining data integrity, streamlining financial processes, and ensuring system functionality aligns with business needs, collaborating closely with the Finance team.
- Possess deep expertise in Boomi to configure and maintain data integrations between Salesforce, NetSuite, Avalara (tax compliance), Concur (expense management), data warehouse, and other critical systems.
- Identify opportunities to improve system efficiency and functionality through automation, process optimization, and system integrations, considering the impact on both business operations and financial reporting.
- Provide value-added input and alternatives, facilitating requirements definition whenever appropriate to ensure solutions meet current and future business needs.
- Manage multiple projects/solutions for various business areas, prioritizing tasks and ensuring deliverables are met on time and within budget.
- Manage internal/external resources as “virtual” project teams, fostering collaboration and clear communication to achieve project goals.
- Act as an active change agent within the organization, challenging the team and business to improve, innovate, and excel.
- Work collaboratively with IT, Operations, Sales, Marketing, and Finance teams to understand their needs and translate them into actionable system improvements.
- Stay up to date on the latest technology trends and advancements in the CRM, ERP, data integration, tax/expense management software space, and financial systems.
- Develop and maintain comprehensive system documentation for onboarding new team members and ensuring knowledge transfer.

INDHP

**Qualifications**:

- Bachelor's degree in Business Administration, Information Technology, or a related field (preferred).
- Minimum 3-5 years of experience in a business systems analyst or manager role.
- Proven experience with Salesforce configuration, customization, and administration.
- In-depth knowledge of NetSuite functionalities and best practices.
- Expertise in Boomi or a similar data integration platform.
- Experience with Avalara, Concur, or similar tax compliance and expense management software a plus.
- Strong analytical and problem-solving skills with the ability to identify and troubleshoot system issues.
- Excellent communication and collaboration skills with the ability to work effectively across departments, including Finance.
- Passion for golf a plus.