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Communications Specialist

3 months ago

Brunswick, United States Coastal Computer Consulting Full time

**Position Overview**

We seek a versatile and motivated individual to fill a **Communication Specialist **role critical for building and nurturing our relationships with clients, prospects, and our team members. This role demands a unique blend of skills for generating new business opportunities and managing incoming service requests to ensure sales growth and client satisfaction.

**Responsibilities**:

- **Lead Qualification**: Qualify leads from marketing campaigns as viable sales opportunities.
- **Business Development**: Proactively seek new business opportunities in the market.
- **Client Needs Identification**: Identify client needs and arrange meetings between prospective clients and our company President.
- **Sales Reporting**: Report sales results weekly, monthly, and quarterly to the Vice President and President.
- **Product Knowledge**: Stay up-to-date with new products and services through continuous training.
- **Client Interaction**: Serve as clients' point of contact regarding service requests.
- **Service Ticket Management**: Triage incoming service tickets and phone calls, assessing technical issues to appropriately define their impact and urgency.
- **Customer Satisfaction**: Manage pending service requests to ensure customer satisfaction and timely resolution.
- **Ticket Escalation and Dispatch**: Escalate, schedule, and dispatch service tickets based on the priority of requests.
- **Real-Time Documentation**: Thoroughly document tickets in real time, ensuring accuracy and completeness.
- **Service Level Agreements**: Consistently exceed defined Service Level Agreements (SLAs).
- **Process Documentation**: Document internal processes and procedures for your duties and responsibilities.

**Qualifications**:

- **Proven B2B Sales Experience**: ideally within IT services, technology solutions, or related fields.
- **Communication Enthusiast**: Enjoys engaging in phone conversations and possesses excellent verbal communication skills.
- **Self-motivated and Goal-Oriented**: Capable of working independently, driven by achieving targets and goals.
- **High Call Volume**: Comfortable making high outbound calls daily and following up on leads via phone.
- **Detail-oriented and Organized**: Meticulous in managing tasks and maintaining organization.
- **Tech-Savvy**: Keen interest in staying updated with industry trends and technology advancements.
- **Inside Sales or Telemarketing Experience**: A background in inside sales or telemarketing is highly preferred.
- **CRM Proficiency**: Familiarity with CRM/PSA software for managing customer interactions and tracking sales activities.
- **Sales and Technical Acumen**: Ability to understand prospect needs and articulate our solutions effectively.
- **Proactive**: Takes initiative in finding new business opportunities and efficiently managing service requests.
- **Strong Written Communication**: Excellent written communication skills for engaging in conversations and follow-ups.

**Schedule**:

- Full-time position Monday - Friday 8:30am-5:00pm

**Join Our Team**:
Pay: $31,200.00 - $35,360.00 per year

**Benefits**:

- Paid time off

Schedule:

- 8 hour shift
- Monday to Friday

**Experience**:

- Office management: 2 years (required)
- B2B sales: 2 years (required)

Ability to Commute:

- Brunswick, GA 31520 (required)

Work Location: In person