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Power Rental Service Supervisor

3 months ago

Addison, United States Altorfer CAT Full time

Working Hours/Days: Normal Hours: Monday-Friday, 6:30am-3:00pm. This is a full-time, exempt position. The employee will be expected to work the hours necessary to fulfill the duties of the position. Overview:
Basic Duties:

- Supervise daily activities of all power rental technicians across all Altorfer locations, including shop schedules, field schedules, and special field or event projects.
- Maintain technician productivity through training development, scheduling, and coordination with other Service Supervisors. Complete Annual Performance Reviews for assigned staff.
- Manage the maintenance and fleet readiness of rental equipment, perform daily spot checks of the yard and rental-ready line, and routinely update equipment status in iRental.
- Accommodate rental service requests, adjusting technician schedules as necessary to meet or exceed customer expectations. Manage/approve technician time in Service Link and ADP.
- Communicate with customers, management, sales personnel, sales coordinators, suppliers, and technicians to assure smooth operation of the shop and maintain fleet readiness.
- Ensure timely processing of rental contract documents including check-in/check-out paperwork for prompt billing.
- Document and communicate suspected customer damage/loss to the customer or Rental Sales Rep within 24 hours of discovery.
- Open and invoice work orders by collecting required equipment information and monitoring repair progress.
- Ensure adherence to quality service processes including proper work order management/coding, technician entries, and SIMS entries.
- Monitor warranty coverage on rental equipment and ensure warranty repairs comply with Caterpillar guidelines.
- Ensure adherence to the Reman Core management process/policies.
- Complete/maintain Caterpillar Telematics Monitoring installation on all compatible rental units.
- Travel periodically to all power rental service locations including Bartonville, IL, Cedar Rapids, IA, and Hammond, IN.
- Manage all rental inventory including rental accessories, shop supplies, generator cables, and rental parts inventory.
- Implement process software tools including but not limited to ServiceLink, iRental and CAT Inspect.
- Cultivate a culture of high-quality service processes with a focus on continuous improvement.
- Meet all safety goals and promote a safe work environment through adherence to the company safety program and procedures, holding daily toolbox talks safety, performing weekly walk-through inspections, investigating and reporting safety incidents, and maintaining Kelmar documentation requirements.
- Attend all facility safety meetings, either in person or via Microsoft Teams.
- Maintain personal development and complete all assigned training.
- Perform additional responsibilities as assigned.

Qualifications:
**EDUCATION/QUALIFICATION/EXPERIENCE**:

- High School diploma required; bachelor’s degree in a related field preferred.
- Five years of service repair or supervisory service operations experience required.
- Working in a fast-paced multi-tasking environment is a must for this position.

**SKILLS/ABILITIES**:

- Previous Power Rental industry experience preferred.
- Prior demonstrated supervisory experience preferred.
- Excellent written and oral communication skills are required.

Physical Requirements/Working Conditions:

- All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran._

**Why Work for Altorfer?**
At Altorfer, our iron is just the beginning. Our people make our company successful, and we would not be who we are without them. As a third-generation, family-owned company created in 1957, we bring our values into how we do business. Everyone from technicians, sales representatives, administrative professionals, or somewhere in between is part of the “A-Team” and is critical to our success. Here at Altorfer, we have over 35 locations and 1300 employees with long tenure for you to learn from. We have a collaborative, family-valued culture, with a great reputation in the industry. A company that offers competitive pay, excellent benefits, and a remarkable team of people to work with.