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Director of Service Center Operations

3 months ago

Saint Petersburg, United States Suncoast Credit Union Full time

Overview:
**Salary: $75,000 - $115,000**

The Director of Service Center Operations contributes to the overall success of 6 assigned branches by utilizing strategic operations objectives to foster a member-centric culture. This individual will mentor the branch teams and oversee lobby leadership to ensure members are receiving elite, personalized experiences in the branch. Suncoast Credit Union is seeking an “Ideal Team Player” who embodies three virtues “humility, hunger, and people smarts”.

** COMPETITIVE MARKET SALARIES ** MEDICAL COVERAGE ** PAID TIME OFF ** PAID HOLIDAYS ** PARENTAL LEAVE ** RETIREMENT PLANNING ** DEGREE ASSISTANCE ** BONUS OPTIONS ** ACCESS TO OVER 4,000 GYMS ** FREE IDENTITY THEFT PROTECTION ** PAID VOLUNTEER HOURS ** LEGAL ASSISTANCE ** MENTAL HEALTH RESOURCES ** EMPLOYEE LOAN DISCOUNTS **

Get the benefits you deserve from an organization that cares about your well-being, inside and outside the workplace. Join a team supporting a healthy body, healthy mind, and healthy work-life balance

**Responsibilities**:

- Guide branch teams on how to implement consultative interactions with members to offer solutions and achieve financial well-being
- Ensure the effectiveness of lobby leadership for problem resolution
- Assist the Vice President of Service Center Operations with the planning, execution, and development of business initiatives
- Establish performance goals for assigned district
- Guide service center managers in establishing performance goals for their area of responsibility and developing action plans to reach stated goals
- Provide development opportunities to mentor and guide reporting managers
- Collaborate with the Vice President of Service Center Operations to determine and maintain appropriate staffing levels
- Cultivate a strong team by building trust among staff
- Develop policies, procedures, and systems for the branches and ensure staff is knowledgeable or notified of any changes
- Assist senior management with regulatory compliance to ensure the credit union is in accordance with applicable laws and government regulations
- Ensure service centers follow security and internal audit procedures resulting in mínimal to no audit findings
- Foster the “All Team” culture within the organization by providing open lines of communication and cooperation between all areas
- Cultivate a service and sales culture within the service centers to attain established goals
- Develop, monitor, and maintain the budget for areas of responsibility
- Participate in the overall strategic planning for Suncoast Credit Union
- Represent Suncoast Credit Union at community events

Qualifications:

- Bachelor’s degree in a business-related field _(A comparable combination of work experience and training may be substituted for education requirements)_
- 5+ years of management experience with a financial institution preferred
- Strong organization, prioritization, analytical, and problem-solving skills to effectively manage areas of responsibility and attain goals set for the district
- Ability to analyze and resolve complex problems or situations
- Strong written, verbal, and interpersonal communication skills to interact effectively with members, staff, vendors, the Board of Directors, and government regulators
- Ability to comprehensibly communicate policies, practices, and procedures to direct reports and stakeholders
- Local travel required (up to 50%) with some overnight travel

**Safe Act Statement**

This position requires the employee to register as a mortgage loan originator with the Nationwide Mortgage Licensing System and Registry (NMLS). The employee will obtain a unique identifier from the registry before engaging in mortgage loan originator activities. The employee must maintain and renew the registration on an annual basis, provide updated registration information with the registry on a timely basis, and provide a unique identifier to consumers as required by applicable SAFE Act regulations and Suncoast Credit Union policies and procedures.