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Customer Intake Specialist

3 months ago

Concord, United States Maid For You Full time

Are you ready for a rewarding career that offers exceptional earning potential and a supportive team environment? Join our fast-growing (and fast-paced) company as an Inside Sales Representative and be part of a team committed to delivering outstanding customer service. If you are enthusiastic, someone who loves people has strong leadership skills, is computer savvy, and loves the thrill of closing the deal, then we are looking for you

As a Maid For You inside sales representative, your duties will include, but are not limited to:

- Answering new prospect calls & delivering exceptional customer service leading to the sale.
- Sending client quotes predicated on the information provided in your initial phone call.
- Successfully using our software to schedule new business.
- Maintaining the lead page in our software system
- Being able to convey (in an articulate manner) the services to be rendered (and ensure appropriate updates are made when needed).
- Upselling clients to a more frequent cleaning rotation, inside of appliances, etc.
- If necessary, perform and in-home or virtual estimate for clients.
- Growing our Google and Facebook List reviews.
- Promoting our loyalty program to current clients and encouraging them to send referrals.
- Data entry on our company software.
- Become an expert on every product we utilize, and every service we offer..
- Targeting areas (with tenants) and building relationships with office/building managers in order to leave contact details and garner referrals.
- Partner with Scheduler to target gaps in the schedule (based on zip code).
- Providing the GM with detailed weekly metrics. New Clients, FTCs, recurring, cards mailed, etc.
- Ensuring all housekeeper's needs are met. Always be available for them at check-in and for calls.

**Skills and Qualifications**:

- An ambitious, goal-driven individual
- The capability to handle complaints successfully.
- Organized self-starter and adept problem solver.
- Strong communication skills (written and verbal).
- Excellent interpersonal, time management, and presentation abilities, with a knack for building lasting business relationships.
- Thrives in a fast-paced, dynamic environment.
- Meticulous attention to detail.
- Strong technical skills.

**What You'll Get**:

- A competitive salary based on experience and performance
- Performance-based bonus plan based on achieving sales goals
- 401K Match after one year.
- Paid holidays.
- Earned PTO
- Additional product allowance.
- Complimentary home cleanings.
- And much more

Pay: From $21.00 per hour

Expected hours: 40 per week

**Benefits**:

- 401(k) matching
- Health insurance
- On-the-job training
- Paid time off
- Professional development assistance
- Referral program

Experience level:

- 1 year

Shift:

- Morning shift

Weekly day range:

- Monday to Friday
- No weekends

Work setting:

- In-person
- Office

**Experience**:

- Customer service: 1 year (required)

Work Location: In person