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Nurse Intake Specialist
2 months ago
We are seeking a skilled and compassionate Nurse Intake Specialist to join our team at Granite VNA. As a key member of our healthcare team, you will be responsible for managing the patient intake process, coordinating referrals, and providing exceptional customer service.
Key Responsibilities- Record accurate and thorough referrals for all Agency services into the electronic medical record.
- Identify insurance coverage and record accurately.
- Provide accurate information to customers making telephone inquiries regarding Home Care, Hospice, and other agency services.
- Triage and relay calls to meet each individual caller's needs.
- Communicate clearly with professional staff regarding expected 'call backs' and relay information to physicians and others to take accurate messages.
- Assure all telephone calls which require a manager's attention are referred in a timely manner.
- Maintain a positive working relationship with current and potential referral sources and individuals seeking information.
- Maintain a comprehensive working knowledge of community resources and assist referral sources in accessing community resources if indicated.
- Work to resolve inter/intra agency communication problems that affect patient care.
- Assist the Director of Business Development with activities as requested.
- Collect data on telephone calls as requested.
- Provide support to patients and families as needed.
- Maintain a working knowledge of Granite VNA's contractual relationships, insurance plans, and managed care managers for initial authorization of services.
- Current NH Nursing Licensure (RN or LPN)
- At least one year of medical/surgical and/or community health nursing experience preferred
- Home Care & Hospice Experience Preferred
