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Retail Operations Communications
3 months ago
The Retail Operations Communications & Engagement Manager supports Retail Field Leaders and Stores by managing store workload and tasks related to field communications, team member engagement, training, development, operational compliance, and addressing store inquiries/issues. The Retail Operations Communications & Engagement Manager actively contributes to programs, projects, and initiatives, ensuring a streamlined process for all employees. Utilizing systems, they report data, success, and engagement, fostering a cohesive and efficient work environment
ESSENTIAL JOB RESULTS
- Creates new and updates Retail Operations communication to the retail stores and/or field employees including but not limited to directives, initiatives, product launches, contests, recognition program and policy updates.
- Supports leadership to improve and/or maintain employee engagement and morale by leading recognition programs, employee spotlights and staying current with the workforce trends.
- Actively manage and assume responsibility for the Retail Communications platform. Convey a sense of leadership and involvement in ensuring the platform’s effective operation and development.
- Partners with the learning and development team to develop and implement Training Programs for the retail field team to drive systems expertise, operational excellence, and overall store results.
- Collaborates cross-functionally with other corporate teams to ensure a 360-degree level of service and business partnership for stores and field leaders.
- Create and maintain all Standard Operating Procedures (SOP) and Policy & Procedure Manuals (P&P) along with the monthly “SPPO” planner book for retail stores - ensuring all content is relatable and current.
- Organize materials and resources within the Knowledge Base in Service Now / The Source to ensure stores have a wide array of relevant materials available for troubleshooting or “how-to’s”.
- Collaborates with Retail Operations Leadership Team and Department to activate training delivery across all operational priorities and projects including New Store Openings, system rollouts, Learning Management Systems and other retail or company systems that are utilized in the field.
- Manage all tactical details necessary to ensure complete and timely implementation of initiatives.
ADDITIONAL RESPONSIBILITIES
- Partner with field leaders to teach and train best practices for the utilization of the Operational Platforms/Systems and processes.
- Assemble project teams, assign individual responsibilities, develop project schedules and be responsible for determining and acquiring resources needed
- Must be familiar with the entire scope and requirements of operations project (s) or launches and serve as a liaison between team members and the functional area management requesting project
- Plan Market/Store travel based on business needs and/or feedback.
- Travel markets/stores as necessary and appropriate as business dictates or based on leadership guidance. All travel must be reviewed with supervisor in advance of booking.
- Miscellaneous tasks or projects as assigned to support the department.
- Manages quarterly newsletter process
SUPERVISORY RESPONSIBILITIES
- No
JOB REQUIREMENTS
- Self-starter with high level of initiative, personal accountability, and a strong sense of urgency.
- Must display a high degree of professionalism, tact and diplomacy including confidentiality.
- Flexibility to accommodate shifting timelines and priorities.
- Ability to handle multiple tasks with ease, set appropriate priorities, and manage time effectively while paying strict attention to detail.
- Excellent interpersonal, verbal and written communication skills with the ability to present technical information in a non-technical fashion
EDUCATION & EXPERIENCE
- High school diploma with at least 5 years of intermediate level administrative work experience in a fast-paced environment.
- Retail background is desirable.
- Strong analytical, organizational, and time management skills.
- Proficient use of Microsoft Office programs, including Word, Excel, Project and Outlook.
- Proficient use of Adobe Creative Suite, specifically document design/creation and editing.
The pay range for this role is $ $80,000-$100,000/yr USD
About Skechers
Skechers (NYSE: SKX), a global, Fortune 500® brand develops and markets a diverse range of lifestyle and performance footwear, apparel, and accessories. Developing comfort technologies is the foundation of all we do - delivering stylish, innovative, and quality products. Serving over 180 countries and territories, Skechers connects customers to products through department and specialty stores, e-commerce and digital stores, and through our more than 4,700 company-and third-party-owned retail locations. Headquartered in Southern California, with offices and distribution centers around the globe, Skechers has spent 30 years helping people of all ages look and feel good.
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