Current jobs related to Customer Service Representative Iii - Valencia - Fralock

  • Claims Service Representative III

    4 weeks ago

    Valencia, United States Automobile Club of Southern California Full time

    Claims Service Representative III - CasualtyThe Auto Club is looking for a Claims Service Representative responsible for investigation, evaluation and negotiation of low to moderate complexity claims in compliance with established company technical and customer service.​ Responsibilities include:Communicate and interact with a variety of individuals...

  • Customer Service Representative

    3 days ago

    Valencia, California, United States Volt Full time

    Job Title: Customer Service RepresentativeVolt is seeking a highly skilled Customer Service Representative to join our team in Valencia, CA. As a key member of our customer-facing team, you will be responsible for providing exceptional support to our customers, ensuring their needs are met, and resolving any issues that may arise.Key Responsibilities:Provide...

  • Customer Service Representative

    3 days ago

    Valencia, United States MV Transportation Full time

    Customer Service Representative Job Locations US-CA-Santa Clarita ID 2024-8544 Position Type Regular Full-Time Overview If you reside in California, please see our California Applicant Privacy Policy for more information about our data handling practices and your data...

  • Customer Service Representative

    2 weeks ago

    Valencia, California, United States CHUCK E CHEESE Full time

    Job SummaryWe are seeking a highly motivated and enthusiastic Customer Service Representative to join our team at Chuck E. Cheese's. As a frontline team member, you will be the face of our brand, providing exceptional service to our guests and ensuring a fun and memorable experience for families.Key ResponsibilitiesProvide top-notch customer service to...

  • Customer Service Representative

    2 weeks ago

    Valencia, California, United States CastleWorks Careers Full time

    Job SummaryCastleWorks Careers is seeking a highly skilled and dedicated Customer Service Representative to join our team. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our clients, ensuring their needs are met, and exceeding their expectations.Key ResponsibilitiesCustomer Service: Respond to...

  • Customer Service Representative

    3 weeks ago

    Valencia, California, United States Shield HealthCare Full time

    Customer Service Role at Shield HealthcareWe are seeking a skilled Customer Service Representative to join our team at Shield Healthcare. As a Call Center Support Specialist, you will play a vital role in providing exceptional customer service to our clients.Key Responsibilities:Manage incoming and outgoing customer service calls, resolving issues and...

  • Customer Service Representative

    3 weeks ago

    Valencia, California, United States Shield HealthCare Full time

    Customer Service Role at Shield HealthcareWe are seeking a skilled Customer Service Representative to join our team at Shield Healthcare. As a Call Center Support Specialist, you will play a vital role in providing exceptional customer service to our clients.Key Responsibilities:Manage incoming and outgoing customer service calls, resolving issues and...

  • Customer Service Representative

    2 weeks ago

    Valencia, Pennsylvania, United States coentires Full time

    Job SummaryWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our retail team, you will be responsible for providing exceptional customer service, maintaining a clean and safe store environment, and promoting our products and services.Key ResponsibilitiesProvide...

  • Customer Service Representative l

    4 weeks ago

    Valencia, United States Momar Full time

    Momar is looking for a new Customer Service Representative I! Momar, Inc., a privately owned, specialty chemical manufacturing company based in Atlanta GA, is seeking a Customer Service Representative to join the Momar family at our Valencia location. Reporting to the West Coast Operations Manager, the Customer Service Representative is responsible for...

  • Customer Service Representative l

    4 weeks ago

    Valencia, United States Momar Full time

    Momar is looking for a new Customer Service Representative I! Momar, Inc., a privately owned, specialty chemical manufacturing company based in Atlanta GA, is seeking a Customer Service Representative to join the Momar family at our Valencia location. Reporting to the West Coast Operations Manager, the Customer Service Representative is responsible for...

  • Customer Service Representative l

    2 months ago

    Valencia, United States Momar Full time

    Job DescriptionJob DescriptionSalary: $19.00 per hourMomar is looking for a new Customer Service Representative I! Momar, Inc., a privately owned, specialty chemical manufacturing company based in Atlanta GA, is seeking a Customer Service Representative to join the Momar family at our Valencia location. Reporting to the West Coast Operations Manager, the...

  • Customer Service Representative

    2 weeks ago

    Valencia, California, United States Tri Source & Nearstaff Solutions Full time

    Job DescriptionCompany OverviewTri Source & Nearstaff Solutions is a leading outsourcing company with a strong presence in the US, Mexico, and Latin America. Our company culture is built on values such as Transparency, Passion, Giving Back, Results, and Fun.Job SummaryWe are seeking a professional and compassionate customer service representative to join our...

  • Customer Service Representative

    2 weeks ago

    Valencia, California, United States Darin Tsukashima - State Farm Agent Full time

    About the RoleWe are seeking a highly skilled and customer-focused individual to join our team as a Customer Relations Representative. As a key member of our State Farm Agent team, you will play a vital role in delivering exceptional client experiences and driving the growth of our successful insurance agency.Key ResponsibilitiesEstablish and Maintain...

  • Customer Service Representative

    2 months ago

    Valencia, United States CastleWorks Careers Full time

    Job DescriptionJob DescriptionDescription:CastleWorks Home Service Company is looking to hire a Customer Service Representative. We are seeking an energetic professional dedicated to providing excellent customer service. - Full-time- Workdays: Thursday to Monday - The work setting is in an office. It is an essential function of the position to work with a...

  • Customer Service Representative

    2 weeks ago

    Valencia, United States CastleWorks Water Heaters Full time

    Job Type Full-time Description CastleWorks Home Service Company is looking to hire a Customer Service Representative. We are seeking an energetic professional dedicated to providing excellent customer service. - Full-time - Workdays: Thursday to Monday - The work setting is in an office. It is an essential function of the position to work with a team in...

  • Customer Service Representative

    2 weeks ago

    Valencia, United States Belcan Full time

    Customer Service Representative Job Number: 350890 Category: Administrative Description: Job Title: Customer Service Representative Pay Rate: $23.00 / hr Location: Valencia, CA Area Code: 661 ZIP Code: 91355 Start Date: Right Away Shift: 1st Shift; 7am-4pm Keywords: #CustomerServiceRep #CSRJobs Benefits: On the job training, with cross training...

  • Customer Service Representative

    2 weeks ago

    Valencia, Pennsylvania, United States coentires Full time

    Job SummaryWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our retail team, you will be responsible for providing exceptional customer service and ensuring a positive shopping experience for our guests.Key ResponsibilitiesProvide excellent customer service and respond...

  • Customer Service Representative

    2 weeks ago

    Valencia, California, United States CastleWorks Water Heaters Full time

    Job SummaryWe are seeking a highly motivated and customer-focused Customer Service Representative to join our team at CastleWorks Water Heaters. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, resolving their inquiries and concerns in a timely and professional manner.Key...

  • Customer Care Representative

    2 months ago

    Valencia, United States Sage Staffing Full time

    A property management company located in Valencia is seeking an outgoing and professional Customer Care Representative to join their team! This company prides itself in their commitment to detail and customer service. The Customer Care Representative Customer Care, Representative, Customer Service, Retail, Staffing

  • Customer Service Representative

    2 weeks ago

    Valencia, California, United States Tri Source & Nearstaff Solutions Full time

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our Contact Center, you will be responsible for providing exceptional service to our clients and customers.Key ResponsibilitiesRespond to customer inquiries and resolve issues in a timely and professional...

Customer Service Representative Iii

3 months ago

Valencia, United States Fralock Full time

**Job Type**: On-site

Salary Range: $80,000 - $90,000 DOE

Location: Milpitas, CA

**VISION**

**MISSION**

To create value, profitably grow, and share our success with all stakeholders.

**CULTURE**
- Respect - We treat others the way they want to be treated.
- Integrity - We practice a high standard of ethics in our business dealings with customers, suppliers, and employees.
- Responsiveness - We have a sense of urgency in responding to internal and external requests and work proactively to solve problems.
- Excellence/Competence - We empower our people to continuously improve and execute high quality work.
- Teamwork - We work together to achieve Fralock business objectives by communicating at a high level, by listening and having clarity in our expectations of one another.
- Individual Accountability and Personal Responsibility - We do what we have committed to do when we committed to doing it.
- Continuous Improvement across all segments of the company

**Job Summary**

Respond to customer request in a timely manner. Review, negotiate terms and condition of contracts. Effectively manage customers and projects while collaborating with various teams to ensure the highest level of service is given to the customer. Maintain proper and accurate execution of related tasks. Manages general business operations for the company as it relates to the company’s customers and contracts. Exercise discretion and independent judgment on significant matters relating to strategic customers.

Provide significant input in decision-making processes that affect the business as it relates to customer management.

**Key Responsibilities**
- **Act as a company representative for new and current customers**
- Receive inbound calls from new and existing customers
- Manage customer information in CRM database
- Manage assigned accounts and/or projects
- Broad understanding of products and services that Fralock provides to our customers
- Broad understanding of for the processes involved in the manufacturing of the product line
- Provide support to outside salespersons as needed
- Prepare quotations & making outbound quote follow up calls
- Order Management, which includes but is not limited to the following:

- Contract review of complex po’s (New & Existing)
- Order entry, expedite request management
- Manage Customer OTD, Scorecard and portals as required
- Analize & communicate requirements, terms, and risks to ensure compliance & resolution of potential contractual/business risk
- Analize new contracts to quote to validate quote and PO are in alignment
- Analize and evaluate Customer flow-down (i.e., FAIR, CoC, Ship Authorization, etc)
- Evaluate & Manage contract with DPAS ratings, FARS, DFAR regulations Compliance
- Acknowledge and sign Customer po’s as required
- Resolves common, as well as complex requests and problems that may require a customized response
- Effectively manage products to ensure proper coordination across company functions as necessary for effective contract execution
- Drives customer meetings including preparing and delivering product deliverable schedules, recovery dates, and changes
- Communicate to all appropriate departments of any change in customer satisfaction (positive or negative) as information is made available to the CSR
- Partner with Program Managers and Segment Managers to ensure proper execution & coordination across company functions as necessary for effective contract execution
- Tracking, management, and reporting of on-time delivery and quoting metric
- Customer Service which includes the following:

- Listen and respond effectively to customer questions,
- Resolve customer problems to the customer’s satisfaction,
- Respect all internal and external customers,
- Use a team approach when dealing with customers,
- Follow up to evaluate customer satisfaction,
- Measure customer satisfaction effectively, & commit to exceeding customer expectations
- Provide customer intel and insight on a continual basis to outside sales
- Analyze and prepare customer demand reports, sales order history for outside sales
- Negotiate change of scopes and contract modifications / PO modifications
- Analyze and prepare backlog and forecast report for Segment Management
- Provide timely delivery of customer request for quotes
- Prepare and present production status/open order reports to customers as needed
- Actively review and mark/store/protect ITAR information and/or proprietary data per company standards
- Broad knowledge of ITAR and EAR requirements
- Broad knowledge of FARs and DFARs in government contracts
- Work Remote with mínimal supervision as approved by manager

**Required Skills**:

- Advanced knowledge of MS Office tools (Outlook, PowerPoint, Word & Excel)
- Ability to work independently within established procedures
- Must possess some technical capacity
- Excellent reading and writing
- Basic math skills
- Strong written and verbal communication
- Effective listening skills
- Excel