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Customer Service Representative

4 months ago


Owings Mills, United States Nation's Home Medical Equipment Full time

Nation's Home Medical Equipment is seeking a full-time Enteral CSR. This role is responsible for the intake and ordering for Enteral patients and caregivers as well as the associated documentation and compliance.

This role is on-site at our Owings Mills office and the schedule will be Monday - Friday, 8:30 - 5 PM.

Duties include:

- Plan daily report form generated by our billing software and enters all order and refills for patients/caregivers.
- Alert clinical staff of any potential problems and/or unsafe environments encountered.
- Complete relevant paperwork for patient admission/returned goods in an accurate and timely manner.
- Obtain and submit patient signatures on Delivery Tickets and other forms per company policies and regulatory requirements
- Make and receive phone calls with patients, caregivers, and staff

Requirements include:

- High School or equivalent graduate
- Able to pass a pre-employment background check, TB test, and drug test
- Strong organizational and communication skills
- Ability to use computer systems (Office 365, company EMR, etc.) for most job duties
- Excellent customer service skills, especially over the phone

Preferred qualifications:

- Minimum of 1 year of customer service experience in a medical setting
- DME experience preferred
- Knowledge of medical supplies, equipment, and home care
- Knowledge or familiarity with medical billing/coding terminology

Pay: $20.00 - $21.00 per hour

**Benefits**:

- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- On-the-job training
- Paid time off
- Referral program
- Vision insurance

Experience level:

- 1 year
- 2 years

Shift:

- 8 hour shift

Weekly day range:

- Monday to Friday

Work setting:

- In-person
- Office

Application Question(s):

- Are you fully vaccinated against COVID and willing to get the flu shot annually (or provide a bonafide medical or religious exemption)?

Work Location: In person