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Customer Service Representative
3 months ago
**Responsibilities**:
- Become deeply knowledgeable with company’s product offering, product features, industry terminology, quality controls and attributes.
- Use company system to enter orders, monitor inventory, communicate with production, and track shipments.
- Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
- Resolve client’s service or billing problems by communicating with customers and vendors, researching complaints, helping to resolve conflicts, and processing any required credits.
- Support sales team by assisting with follow-up, sample requests, and any customer qualification needs and procedures.
- Knowledge of administrative, clerical procedures and systems such as word
**Qualifications/Requirements**:
- Excellent Written and Verbal Communication Skills
- Knowledge & Experience with ERP Systems, Microsoft Office and Outlook
- Pro-Active problem solver
- Work Well in a Team Environmentprocessing, managing files and records, and other office procedures.
- Bachelor’s Degree Preferred
- High School Diploma Required
- Previous Customer Service Experience Required
- Experience in Business-to-Business Customer Service Required
- Rigid Packaging Experience Preferred
**Benefits**:
- Competitive salary based on experience
- Comprehensive training program provided
- Opportunities for career growth within the company
Pay: From $16.00 per hour
Expected hours: 40 per week
**Benefits**:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Experience level:
- 2 years
Shift:
- Day shift
Weekly day range:
- Monday to Friday
- No weekends
Work setting:
- Call center
- In-person
- Office
Ability to Relocate:
- Merrillville, IN: Relocate before starting work (required)
Work Location: In person