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Customer Service Manager

3 months ago

Round Rock, United States Round Rock Hyundai Full time

**Round Rock Hyundai, a part of Penske Automotive Group, is looking for an experienced Customer Service Manager to join our team and help deliver extraordinary customer experiences.**

**JOIN OUR TEAM**
At Penske Automotive Group (PAG), we strive to create a positive and challenging workplace that promotes excellence and achievement, and we aim to deliver the very best experience possible to our customers. We are looking for dedicated and motivated professionals who share that same passion to join our team.

Imagine working in a professionally and financially satisfying job where you have the opportunity to make a positive impact on our organization and customers every day. The Customer Service Manager supports the dealership by working alongside sales, service, production, and administrative departments to ensure overall customer satisfaction and increase sales.

**WHAT WE HAVE TO OFFER**
- Fortune 500 company, consistently recognized by Automotive News as among the "Best Dealerships to Work For."
- Proudly named to Glassdoor's Best Places to Work
- Comprehensive benefits program, including health care options (medical, dental and vision) and 401k savings and retirement plan with company match.
- Training, resources and opportunities for career growth and advancement, tailored to individual performance, experience and interests.
- Values-driven culture built on integrity, professionalism, excellence and teamwork.

**WHAT WE ARE LOOKING FOR**
- Genuine interest in providing an exceptional customer experience.
- Friendliness, enthusiasm, reliability, with a positive "team-player" attitude.
- Excellent communication, interpersonal and organizational skills.
- Strong work-ethic with the ability to work in a fast-paced, results-driven environment.
- Exceptional attention to detail.

**WHAT YOU CAN BRING TO THE TABLE**
- Commitment: Ensure our customers have a world-class car-buying experience at every step along their sales journey.
- Excellence: Provide an unparalleled level of technical expertise to help train customer service representatives, including comprehensive knowledge of available products and services.
- Authenticity: Connect with customers about their vehicle questions in a professional manner that reflects understanding, clarity and accuracy, and courtesy.
- Technical Expertise: Understand and use MS Office Suite, CRM and lead management tools to accurately manage inquiries, update customer files, track customer interest, and compile necessary reports and forms on a timely basis.

**APPLY WITH US**

Penske Automotive Group is an equal opportunity employer and maintains a drug
- and alcohol-free workplace. Some positions may require applicants to possess a valid driver's license and have a good driving record.