Customer Service Representative
18 hours ago
We're seeking a talented Customer Service Representative to join our team at Ingka External. As a key member of our sales floor team, you'll be responsible for delivering exceptional customer experiences and ensuring a seamless shopping journey for our customers.
Key Responsibilities- Provide accurate and efficient transactions and/or orders, ensuring a positive customer experience.
- Meet customers' needs, solve problems independently, and escalate to a manager when necessary.
- Build loyalty by ensuring a positive customer journey during the IKEA shopping experience.
- Build emotional connections through meaningful and empathetic interactions with customers.
- Provide a simple and efficient handover experience, offering and selling services to customers as needed.
- Ensure a smooth returns and exchange experience, collecting high-quality data for follow-up.
As a valued member of our team, you'll enjoy a range of benefits, including:
- Generous paid time off, holiday, and sick time.
- WiselyPay - get earned wages up to two days early.
- Paid parental leave (up to 16 weeks).
- KinderCare tuition discount.
- Retirement and bonus plans.
- Co-worker discount, meal deal, and referral bonus.
- Pet insurance program.
- Education assistance and learning programs.
- Safety shoe reimbursement.
- 24/7 telehealth visits.
- Dental and vision plans.
- Medical and Rx plans (must work min. 20 hrs/wk).
To be successful in this role, you'll need:
- 1 year sales or customer service experience preferred.
- High School Diploma or equivalent.
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