Customer Service Specialist

7 days ago


Round Rock, Texas, United States SRS Distribution Full time

Noble Tile Supply is seeking a self-motivated, customer service-oriented individual for a Counter Sales role. This full-time position will focus on order entry at the sales counter with other related duties such as: warehouse, stocking shelves, shipping products, and loading trucks. The workweek is Monday through Friday, with an opportunity for overtime during the busy season.

Key Responsibilities

  • Entering orders at the point of sale using the company computer system
  • Interacting with customers to provide excellent customer service
  • Greet customers with a friendly attitude and provide a positive shopping experience
  • Basic computer and phone skills are required
  • Communicate to customers the correct product for their application and provide product knowledge
  • Communicate to customers how the material is priced and sold
  • Create Sales Orders and Quotes to estimate the cost of projects
  • Efficient scheduling of truck deliveries and clear communication between manager, employees, and clients
  • Being honest, courteous, and respectful to customers & employees at all times
  • Maintain and assist to keep a clean work environment
  • Learn basic knowledge of products available to customers
  • Inform management of products/special order material customers need
  • Assist with Inventory Cycle Counts, Order picking/staging/Replenishment, Shipping/Receiving, and Loading/unloading delivery vehicles
  • Other related duties as assigned

Requirements

  • Basic computer knowledge and Internet use
  • Experience with Pool products is a plus, but not required
  • Bilingual (English and Spanish) is preferred, but not required
  • Forklift experience is helpful
  • Ability to lift 75 lbs; 50 lbs on a repetitive basis
  • Able to pass a pre-employment drug test


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