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Customer Service Representative
2 months ago
Job Summary:
We are seeking a highly skilled and customer-focused Retail Customer Care Specialist to join our team at IKEA. As a key member of our customer service team, you will be responsible for resolving customer issues with urgency while balancing the needs of the customer and the IKEA Store.
Key Responsibilities:
- Customer Issue Resolution: Investigate and resolve customer complaints in a timely and professional manner, ensuring customer satisfaction and loyalty.
- Quality Issue Identification: Identify and report quality issues based on data gathered in returns, contributing to the improvement of our products and services.
- Problem-Solving and Reporting: Develop and implement solutions to customer problems, prepare reports, and provide recommendations for process improvements.
Requirements:
- Excellent Communication Skills: Possess strong verbal and written communication skills to effectively interact with customers, colleagues, and management.
- Problem-Solving and Analytical Skills: Demonstrate strong problem-solving and analytical skills to identify and resolve customer issues.
- Customer Focus: Possess a customer-centric mindset, prioritizing customer satisfaction and loyalty.
What We Offer:
- Competitive Salary and Benefits: Enjoy a competitive salary and benefits package, including opportunities for career growth and development.
- Collaborative Work Environment: Work in a dynamic and collaborative team environment, with opportunities to learn and grow with a global leader in the furniture industry.
