Customer Service Liaison

6 days ago


Round Rock, Texas, United States Alejandra De La Torre - State Farm Agent Full time
Job Overview

We are seeking a highly skilled and customer-focused individual to join our team as a Customer Relations Representative at Alejandra De La Torre - State Farm Agent. As a key member of our agency, you will play a vital role in delivering exceptional client experiences and driving the growth of our successful insurance agency.

Key Responsibilities
  • Customer Inquiry Management: Respond to and resolve customer inquiries in a timely and professional manner, ensuring that their needs are met and exceeded.
  • Client Record Management: Maintain accurate and up-to-date client records, including contact information and policy details.
  • Customer Retention Strategies: Collaborate with our team to develop and implement effective customer retention strategies, ensuring that our clients feel valued and supported.
  • Interdepartmental Coordination: Work closely with other departments to ensure seamless communication and coordination, resulting in exceptional customer satisfaction.
Requirements
  • Strong Communication Skills: Possess excellent verbal and written communication skills, with the ability to effectively interact with clients and colleagues.
  • Problem-Solving Ability: Demonstrate strong problem-solving skills, with the ability to analyze complex issues and develop creative solutions.
  • Customer Service Experience: Possess prior experience in customer service, preferably in the insurance industry.


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