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Customer Service

4 months ago

Fort Wayne, United States Cunningham Optical One Full time

Customer Service

Who you are:

- Passionate about fashion, culture and eyewear.
- Stylish and individual, expressing a sharp understanding of personal style and Cunningham's place in fashion, along with Cunningham's standards.
- Punctual, eager to learn, and excited to grow with us.
- Excellent at communicating technical terms in a digestible & poignant way.
- Well-versed patient service representative with a drive and passion to provide an exemplary journey.
- Motivated self-starter and eager to learn.
- Excellent detail orientation and time management skills.
- Excels under pressure in a fast-paced work environment.
- Flexible with scheduling and available to work Saturday's and evenings as needed.

What you will do:

- Ensure accuracy and precision in performing and recording optical measurements, adjusting ophthalmic frames, and troubleshooting vision issues.
- Verify accuracy of finished ophthalmic products upon arrival from our labs.
- Demonstrate perfect ophthalmic product knowledge and provide thorough understanding of products to team members and patients.
- Work with other team members to ensure excellent store-wide patient service & provide trainings on optical processes and techniques.
- Sitting or standing for long periods of time.
- Elegantly walk through lens options with patients to ensure the Cunningham hospitality and expertise is extended through our optical program.
- Provide style & fit consulting on sales floor and lend help to our team.
- Act as a professional representative for Cunningham to expand a new base of Cunningham Optical patients & extend our mission across current and new channels.
- Take pride in the office appearance and show initiative.
- Computer skills a must, including MS Office and ability to learn other software.
- Familiar with insurance programs (preferred).

**Benefits**:

- 401(k) matching
- Employee discount
- Health benefit contribution
- Paid time off
- Paid Vacation

Schedule:

- 8 hours
- Saturdays

**Education**:

- High school or equivalent (preferred)

**Language**:

- English (required)
- Fluent Spanish (preferred)

**Experience**:

- Sales / Customer Service
- Optical Experience: 1 year (preferred)

Work Location:

- Multi Location

Work Remotely:

- No

work Requirement:

- Dependable Transportation
- US work authorization Required

Please no phone calls.

Pay: $15.00 - $17.50 per hour

Expected hours: 40 per week

**Benefits**:

- 401(k)
- 401(k) matching
- Dental insurance
- Flexible schedule
- Health insurance
- On-the-job training
- Paid time off

Shift:

- 8 hour shift

Work setting:

- In-person

Work Location: In person