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2 months ago
As a Customer Service Specialist at CRST The Transportation Solution, Inc., you will play a vital role in delivering exceptional customer experiences. Your primary responsibility will be to respond to and manage customer inquiries, complaints, and feedback in a timely and professional manner.
Key Responsibilities:- Customer Support: Provide assistance to customers through various channels, including in-person, phone, email, or social media.
- Problem-Solving: Investigate and resolve service issues by working with planners, drivers, and distribution centers.
- Documentation: Maintain accurate records of customer interactions and document all actions on the V601 system.
- Communication: Communicate effectively with customers, understanding their needs and providing solutions or information promptly.
- Customer Service Skills: Provide exceptional customer service, ensuring customer satisfaction and loyalty.
- Problem-Solving Skills: Demonstrate strong problem-solving skills, critical thinking, and judgment to resolve complex issues.
- Communication Skills: Possess excellent communication and interpersonal skills, with the ability to work effectively with customers, colleagues, and management.
- Transportation Industry Knowledge: Familiarity with the transportation industry, including logistics, supply chain management, and customer service.
- Customer Service Experience: Previous experience in customer-facing roles, with a focus on providing exceptional customer service.
- Competitive Compensation: A competitive salary and benefits package.
- Opportunities for Growth: Opportunities for professional growth and development within the company.
- Collaborative Environment: A collaborative and supportive work environment.