Customer Service Associate
2 weeks ago
Job Summary of the Customer Service Associate:
As a Customer Service Associate, you will be the first point of contact for our customers, handling inquiries, resolving issues, and ensuring every customer leaves with a positive impression of our company. You will work closely with other departments to provide accurate information and solutions, contributing to the overall satisfaction of our customers.
Key Responsibilities of the Customer Service Associate:
- Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
- Assist customers with product/service questions, order placements, returns, and troubleshooting.
- Resolve customer issues efficiently, escalating complex cases to the appropriate department when necessary.
- Provide accurate information about products/services, policies, and procedures.
- Maintain up-to-date knowledge of company products, services, and promotions.
- Process orders, forms, applications, and requests as needed.
- Track and follow up on customer interactions to ensure resolution and satisfaction.
- Document customer interactions and transactions in our CRM system.
- Collaborate with team members to improve customer service processes and enhance overall customer satisfaction.
- Meet or exceed individual and team performance metrics, including response time and customer satisfaction scores.
Qualifications of the Customer Service Associate:
- High school diploma or equivalent; college degree preferred.
- Proven experience in customer service or a similar role.
- Excellent communication skills, both written and verbal.
- Strong problem-solving abilities and attention to detail.
- Ability to handle stressful situations calmly and efficiently.
- Proficient in Microsoft Office and CRM systems; experience with [specific software] is a plus.
- Ability to work independently as well as in a team environment.
- Flexibility to work various shifts, including evenings, weekends, and holidays if needed.
Click here to apply online
-
Customer Service Associate
3 months ago
Fort Wayne, United States Trane Technologies, plc Full timeAt Trane Technologies. TM and through our businesses including Trane and Thermo King, we create innovative climate solutions for buildings, homes, and transportation that challenge what's possible for a sustainable world. We're a team that dares to l Customer Service, Sales Associate, Customer Experience, Associate, Service, Technology, Retail
-
Customer Service Associate
3 weeks ago
Fort Wayne, United States ECI Management Full time $42,500 - $48,000Job DescriptionJob DescriptionDo you enjoy working with people? Are you looking for an opportunity to challenge yourself and learn new skills? If you answered yes to these questions then you may just be the person our firm is looking for! We are actively searching for a dedicated customer solutions specialist to add to our diverse team of professionals.Our...
-
Customer Service Associate
3 months ago
Fort Wayne, United States ECI Management Full timeJob DescriptionJob DescriptionDo you enjoy working with people? Are you looking for an opportunity to challenge yourself and learn new skills? If you answered yes to these questions then you may just be the person our firm is looking for! We are actively searching for a dedicated customer solutions specialist to add to our diverse team of professionals.Our...
-
Customer Service Associate
1 week ago
Fort Wayne, United States ECI Management Full time $42,500 - $48,000Job DescriptionJob DescriptionDo you enjoy working with people? Are you looking for an opportunity to challenge yourself and learn new skills? If you answered yes to these questions then you may just be the person our firm is looking for! We are actively searching for a dedicated customer solutions specialist to add to our diverse team of professionals.Our...
-
Customer Service Associate
2 months ago
Fort Wayne, United States ECI Management Full timeDo you enjoy working with people? Are you looking for an opportunity to challenge yourself and learn new skills? If you answered yes to these questions then you may just be the person our firm is looking for! We are actively searching for a dedicated customer solutions specialist to add to our diverse team of professionals. Our company works as the "middle...
-
Customer Service Associate
1 week ago
Fort Wayne, Indiana, United States BurgerFi Full timePosition Overview:As a Customer Service Associate, you will play a vital role in delivering exceptional service that enhances the dining experience for our guests. Your demeanor and approach significantly influence the overall perception of our establishment.Key Responsibilities:Handle transactions for menu items with accuracy and efficiency.Answer phone...
-
Customer Service Associate
3 months ago
Fort Wayne, United States Once Upon A Child - Wayne IN Full timeJob DescriptionJob DescriptionOnce Upon A Child Fort Wayne: Where Play Never Grows Up!Are you passionate about kids, love finding treasures, and have a knack for making everyone feel welcome?Once Upon A Child Fort Wayne is more than just a resale store; it's a magical place where childhood dreams come true, one gently used item at a time. We're...
-
Customer Service Associate
3 weeks ago
Fort Wayne, United States Trane Technologies Full timeAt Trane Technologies TM and through our businesses including Trane and Thermo King , we create innovative climate solutions for buildings, homes, and transportation that challenge what’s possible for a sustainable world. We're a team that dares to look at the world's challenges and see impactful possibilities. We believe in a better future when we uplift...
-
Seasonal Customer Service Associate
2 weeks ago
Fort Wayne, Indiana, United States Groupe Dynamite Full timePosition Title: Seasonal Sales AssociateJob Category: Sales Operations & Loss PreventionJob Overview:Join a leading global fashion retailer recognized for its outstanding workplace culture. We are currently seeking a dedicated Sales Associate to enhance our team.The Sales Associate will report directly to the Store Manager and is responsible for delivering...
-
Customer Service Associate
3 months ago
Fort Wayne, United States Trane Technologies Full timeAt Trane TechnologiesTM and through our businesses including Trane® and Thermo King®, we create innovative climate solutions for buildings, homes, and transportation that challenge what's possible for a sustainable world. We're a team that dares to look at the world's challenges and see impactful possibilities. We believe in a better future when we uplift...
-
Customer Experience Associate
2 months ago
Fort Meade, United States Army & Air Force Exchange Service Full timeResponsible for driving the customer experience through proactive and customer focused behaviors and actions. Actively evaluates customers' needs by listening, providing solutions, and making recommendations to maximize customer satisfaction and Exch Customer Experience, Customer Service, Associate, Customer, Retail, Experience
-
Full Time Customer Service Desk Associate
3 months ago
Fort Wayne, United States edgecomputingassociation.com Full timeLocation Fort Wayne, Indiana , United States Overview: Von Maur was founded in 1872 with two simple goals provide a wide selection of quality merchandise and establish excellent customer service principles by treating every customer like family. Since then, Von Maur has deliberately and steadily grown and expanded the variety of services offered to our...
-
Sales Associate
5 days ago
Fort Wayne, Indiana, United States The Salvation Army Central Territory Full timeJob DescriptionThe Salvation Army Central Territory is seeking a highly motivated and customer-focused Part Time Sales Associate to join our team at our retail store. As a Sales Associate, you will be responsible for providing exceptional customer service, maintaining a clean and organized store environment, and handling cash transactions with accuracy.Key...
-
Customer Service Associate
2 months ago
Wayne, United States Frette Full timeFrette is seeking a Customer Service Associate, based out of our office in Wayne, NJ, on a hybrid schedule.As a Customer Service Associate you will be responsible for interacting with clients, independent sales representatives, and internal sales team to provide and process information in response to inquiries, concerns and requests about products and...
-
Customer Service Associate
2 months ago
Wayne, United States Frette Full timeFrette is seeking a Customer Service Associate, based out of our office in Wayne, NJ, on a hybrid schedule. As a Customer Service Associate you will be responsible for interacting with clients, independent sales representatives, and internal sales team to provide and process information in response to inquiries, concerns and requests about products and...
-
Customer Service Associate
3 weeks ago
Wayne, United States Frette Full timeFrette is seeking a Customer Service Associate, based out of our office in Wayne, NJ, on a hybrid schedule. As a Customer Service Associate you will be responsible for interacting with clients, independent sales representatives, and internal sales team to provide and process information in response to inquiries, concerns and requests about products and...
-
Customer Service Associate
3 weeks ago
Wayne, United States Frette Full timeFrette is seeking a Customer Service Associate, based out of our office in Wayne, NJ, on a hybrid schedule.As a Customer Service Associate you will be responsible for interacting with clients, independent sales representatives, and internal sales team to provide and process information in response to inquiries, concerns and requests about products and...
-
Sales & Customer Service Associate
3 months ago
Fort Wayne, United States Massage Envy Full timeOverview: Where Better Careers Begin! Massage Envy Glenbrook 4302 Coldwater Road Fort Wayne, IN 46805 Do you have a passion for helping others? At the Massage Envy- Glenbrook franchise, we support and inspire you to be your best while we work together to help clients feel their best. As a team, we're committed to delivering an excellent experience and...
-
Part-time Customer Service Associate
3 months ago
Fort Wayne, United States NATIONS BEST HOLDINGS LLC Full timeJob DescriptionJob DescriptionConnolly's Hardware- Southgate, a Nation’s Best Holdings, LLC company, is seeking outgoing and experiencedPart-time Customer Service - Sales/Cashier Team Member candidates for our Fort Wayne, IN location. We’re focused on people and relationships first and we’re passionate about customer service and continuous...
-
Part-time Customer Service Associate
1 week ago
Fort Wayne, United States NATIONS BEST HOLDINGS LLC Part timeJob DescriptionJob DescriptionConnolly's Hardware- Southgate, a Nation’s Best Holdings, LLC company, is seeking outgoing and experiencedPart-time Customer Service - Sales/Cashier Team Member candidates for our Fort Wayne, IN location. We’re focused on people and relationships first and we’re passionate about customer service and continuous...