Customer Care Representative

3 weeks ago


Phoenix, United States Affiliated Dermatology Full time

**About you**:

- You like to build close, lasting relationships.
- You have been described as reserved or quiet and enjoy consistent, repetitive work.
- A customer service mindset in a team environment is important to you.
- You like a steady work pace and doing things the same way each time.

**About us**:

- We are a privately owned dermatology practice with 9 locations
- We provide high quality care through the expertise of our providers and staff.
- We commit to focusing on compassion in our day-to-day operations, concentrating on the lives and medical concerns of each individual.
- Established in 2002, we have expanded our reach across the valley and have more growth planned

Responsibilities will include, but are not limited to:

- Processing inbound calls
- Triaging customer needs
- Educating on products and services available
- Scheduling appointments
- Developing the knowledge of customer needs and trends to improve customer satisfaction and loyalty
- Process incoming patient calls, referral sources, and other department inquiries

**Who we are looking for**:

- Sympathetic listener
- Patient and stable work style
- Better than average accuracy with details of work
- Works at a steady pace with support and encouragement from management
- Must be able to function in multiple computer-based information systems.
- Be able to work 8 hour shifts, five days per week (M-F)
- No time restrictions beween 8a-530p

We offer a competitive salary and benefits package, which includes paid time off, paid holidays, medical insurance, dental insurance and short term disability/life insurance. Full benefits after 90 day probationary period.

At Affiliated Dermatology®, we are intent on setting people up for success by matching a person’s strengths and talents with the right job. When that happens, it’s a win for our people and our organization.

The Behavioral Assessment measures your hard-wired, natural behaviors and strengths
- or you at your very best. It takes about six minutes to complete.

The Cognitive Assessment is a 12-minute, time assessment that assesses your natural learning style. (Some people learn methodically and go narrow and deep, others quickly and broadly, for example.)



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