Customer Service Specialist

2 months ago

Phoenix, United States OneCommunity Full time

Join Sparklight's growing and talented team as a Business Care Specialist As a Business Care Specialist, you will be the go-to contact for our business enterprise-level customers. You will be answering questions regarding invoices, installations, an

Join Sparklight's growing and talented team as a Business Care Specialist As a Business Care Specialist, you will be the go-to contact for our business enterprise level customers. You will be answering questions regarding invoices, installations, and updating changes in our customers' accounts via phone, email and chat.

What You Will Do:

-Answering calls from Sparklight business customers and responding to inquiries in a professional manner.

-Providing accurate, prompt, and consistent support to business customer needs by following Standard Operating Procedures (SOP).

-Responding to and resolving business customer situations, including billing discrepancies, in a courteous, professional manner.

-Providing post-installation care, including entering changes of service into the Single View software platform.

-Responding to web chat inquiries from business customers on the Business Services Website in a courteous and professional manner.

-Navigating and notating back office processing tools for selected calls.

-Providing timely feedback to Sparklight leadership regarding service issues or customer concerns.

-Other duties and/or responsibilities not specifically set forth above may, however, be assigned as needed.

What You Will Need:

-High school diploma or general education degree (GED); and one to two years related experience and/or training; or equivalent combination of education and experience.

-We care a lot about our customers We are looking for someone who is customer service-oriented with experience with providing customer service over the phone. Data entry experience is important to us too.

-Experience in Microsoft Outlook, Word, and Excel.

-Knowledgeable in Salesforce.com and Single View is preferred.

**Location**

210 E Earll Dr, Phoenix, Arizona 85012, United States

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