Customer Care Associate

3 weeks ago


Phoenix, United States Maatco Ltd Full time

We are looking for enthusiastic individuals to join our team as Customer Care Associates. As a Customer Care Associate, you will be responsible for delivering exceptional customer service and support to our clients, ensuring their needs are met and issues are resolved promptly and effectively.

**Duties**:

- Assist customers with product information, order placement, and order tracking
- Resolve customer complaints or issues with patience and empathy
- Up sell products or services to customers when appropriate
- Enter and update customer information in the database accurately
- Analyse customer feedback to identify areas for improvement in our products or services
- Collaborate with other team members to ensure customer satisfaction

**Skills**:

- Excellent customer service skills with the ability to communicate effectively and professionally
- Strong phone etiquette and active listening skills
- Ability to analyse customer needs and provide appropriate solutions
- Basic sales skills for upselling opportunities

If you are passionate about providing exceptional customer service and have the required skills, we would love to hear from you.

Pay: From $49,877.00 per year

**Benefits**:

- 401(k)
- On-the-job training
- Paid time off
- Parental leave

Shift:

- Day shift

Weekly day range:

- Monday to Friday

Work setting:

- In-person

Ability to Commute:

- Phoenix, AZ 85018 (preferred)

Work Location: In person



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