Customer Care Representative Full Time | Communications Center
3 weeks ago
Customer Care Representative Job Details Level Entry Job Location Communications Center - Phoenix, AZ Position Type Full Time Education Level High School Salary Range $15.00 - $16.00 Hourly Travel Percentage None Job Category Admin - Clerical Description Affiliated Dermatology is searching for someone that wants to be a part of a collaborative team. Each role in our practice ties together to carry out our mission: to provide quality dermatology care and education to Arizona. Early detection and prevention is key
Our Customer Care Team prides themselves on excellent customer service and working together to maintain a smooth work flow between the administrative and clinical departments.
If you are searching to develop a career in medical practice operations, AffDerm is the place for you 95% of our leadership team members are internal promotions from entry level positions.
Responsibilities will include, but are not limited to:
* Processing inbound calls
* Triaging customer needs
* Educating on products and services available
* Scheduling appointments
* Developing the knowledge of customer needs and trends to improve customer satisfaction and loyalty
* Process incoming patient calls, referral sources, and other department inquiries
Qualifications Required Skills:
* Strong customer services skills
* Problem analysis and resolution
* Ability to function in a self-driven environment
* Must be able to function in multiple computer-based information systems.
Education and Availability:
* Knowledge of medical terminology a plus.
* High school diploma or equivalent required.
We offer a competitive salary and benefits package, which includes paid time off, paid holidays, medical insurance, dental insurance and short term disability/life insurance. Full benefits after 90 day probationary period.
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