Customer Care Representative

4 weeks ago


Phoenix, United States Maatco Ltd Full time

**Responsibilities**:

- Provide accurate information and assistance regarding products, services, and order status
- Assist customers with troubleshooting technical issues and provide solutions
- Up sell products and services to maximize sales opportunities
- Maintain customer records by updating account information and notes
- Collaborate with other team members to resolve complex customer issues
- Follow up with customers to ensure their satisfaction with our products and services

**Requirements**:

- Previous experience in a customer service or support role is preferred
- Strong data entry skills with high accuracy and attention to detail
- Ability to analyze customer needs and provide appropriate solutions
- Excellent phone etiquette and active listening skills
- Ability to upsell products and meet sales targets is a plus

If you are passionate about providing outstanding customer support and have the skills required for this position, we encourage you to apply.

Pay: From $39,866.00 per year

**Benefits**:

- 401(k)
- On-the-job training
- Paid time off
- Parental leave

Experience level:

- 1 year

Shift:

- Day shift

Weekly day range:

- Monday to Friday

Work setting:

- In-person

Ability to Commute:

- Phoenix, AZ 85018 (preferred)

Work Location: In person



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