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Complex General Manager
3 months ago
The _**_Residence Inn Boston Westford_**_ _**_and _**_Hampton Inn & Suites Westford-Chelmsford_**_ _is looking for an enthusiastic _**_Complex General Manager_**_ to join our team. Managed by Crestline Hotels and Resorts, our hotels offer competitive wages, great benefits and provides a positive workplace for all our employees._
**Overview**:
Crestline Hotels & Resorts is currently hiring for a** Complex General Manager.** The ultimate mission of this role will be to provide guidance to one of Crestlines multi million dollar business units by providing strong leadership and unparalleled customer service initiatives.
A strong predictor of success for the Complex General Manager will be the ability to:
- Balance strategic planning with hands-on execution out on the floor in a fast-paced environment
- Develop cohesion with associates and maximize each ones potential
- Keep current market share as well as aggressively grow new prospects within the market, especially from nearby competition
- Successfully interact with Hotel Ownership, all key leaders and staff across the hotel, as well as key corporate staff
**Key Duties & Responsibilities**:
- Strong focus and adherence to three of Crestlines key success measures i.e. Revenue Index, Flex/Flow, and Guest Satisfaction your ability to influence and increase these upon starting is key
- Staff Optimization develop a plan for all newly hired and current leaders so they understand their mission and have the tools to offer unparalleled service, satisfaction, and success within the first 30 days
- Develop and get to know key players to include Hotel Ownership and Field/Corporate Staff within the first 30 days
- Develop a positive relationship with all Sales staff to include onsite Sales as well as Regional Director of Sales and corporate Sales & Marketing Leadership
**Education and Experience**:
- Previous 2+ years of General Manager experience within a busy Select Service Hotel required, or 4+ years as an Assistant General Manager
- Experience with hotel information systems and accounting systems
- Premium brand experience highly preferred (Hilton, Hyatt, Marriott or IHG)
- Crestline Hotels & Resorts is an Equal Opportunity Employer/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, sexual orientation, gender, identity, or disability status._
Brand: Residence Inn Boston Westford
Address: 7 Lan Drive Westford, MA - 01886
Property Description: Residence Inn Boston Westford
Property Number: 166
