Director Operational Program Management

2 weeks ago

Riverwoods, United States Discover Financial Services Full time

Discover. A brighter future.
With us, you’ll do meaningful work from Day 1. Our collaborative culture is built on three core behaviors: We Play to Win, We Get Better Every Day & We Succeed Together. And we mean it — we want you to grow and make a difference at one of the world's leading digital banking and payments companies. We value what makes you unique so that you have an opportunity to shine.

Come build your future, while being the reason millions of people find a brighter financial future with Discover.

Leads the design and/or execution of an enterprise program that helps Discover deliver best-in-class customer experiences. This includes managing process(es) to prevent and mitigate customer harm and ensure compliance. Sets goals and maintains program priorities. Manages enterprise processes, standard work, job aids, systems, data, reporting, and governance to achieve objectives. Obtains input from process stakeholders, document/communicate stakeholder expectations, and establish monitoring of process performance. Identifies opportunities for improvement and lead problem solving and solution implementation to capture those opportunities.
Creates a culture of effective risk management, accountability, and demonstration of risk awareness across the organization.

**Responsibilities**:
Manages strategy and priorities for a piece of Discover’s Compliance Management System (CMS). Areas of focus include methods/tools, processes, systems, and reporting.

Drives organizational engagement of processes to prevent customer harm and ensure compliance. Includes ensuring standards, scorecards, and monitoring activities are aligned to program goals and that users have training, job aids, and other support necessary to meet expectations.

Leads a team to execute and/or improve one or more key CMS components. Builds and/or follows enterprise standard work, reduce risk, reduce waste, and increase automation.

Builds and delivers reports to stakeholders. Generate insights and distill issues/opportunities through analysis that will fuel improvements to the process or execution.

**Minimum Qualifications**:
Bachelor's Degree in Business Administration and Management

8+ years of Program Management, Operations, Process Improvement, General Management or related

**Preferred Qualifications**:
Master's Degree in Business Administration and Management

**In Lieu of Education**:
10+ years of experience in Program Management, Operations, Process Improvement, General Management or related

**Compensation**: The base pay for this position generally ranges between $173,000.00 to $263,400.00. Additional incentives may be provided as part of a market competitive total compensation package. Factors, such as but not limited to, geographical location, relevant experience, education, and skill level may impact the pay for this position.

**Benefits**:
We also offer a range of benefits and programs based on eligibility. These benefits include:
Paid Parental Leave

Paid Time Off

401(k) Plan

Medical, Dental, Vision, & Health Savings Account

STD, Life, LTD and AD&D

Recognition Program

Education Assistance

Commuter Benefits

Family Support Programs

Employee Stock Purchase Plan

All Discover employees place our customers at the very center of our work. To deliver on our promises to our customers, each of us contribute every day to a culture that values compliance and risk management.

Discover is committed to a diverse and inclusive workplace. Discover is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or other legally protected status. (Know Your Rights & Pay Transparency Nondiscrimination Provision)

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