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IT Service Desk Administrator

3 months ago

Tempe, United States EV Group, Inc. Full time

**Job Title**: IT Service Desk Administrator

**Classification**:Non-Exempt

**Summary**:
The IT Service Desk Administrator serves as the first point of contact for internal customers. This important role within EVG North America, provides comprehensive IT support across the organization. This position is responsible for managing a complete inventory of IT Assets, including equipment, hardware, software, and supplies. The role involves proactive troubleshooting, maintenance of IT resources, and oversight of the online ticketing system. As a non-exempt position, it demands high accountability for upholding the corporate image and integrity, which may require exceptional effort, potential travel, and flexible working hours.

**Essential Duties and Responsibilities**:
To perform this job successfully, individual must be able to perform each of the primary duties satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required:

- Offer IT support to both local and remote staff members.
- Help with troubleshooting hardware and software.
- Contribute to IT project implementations with solution assistance.
- Efficiently log, prioritize, and direct user inquiries and incident reports.
- Maintain thorough documentation of all support activities.
- Oversee the lifecycle management of IT equipment, including:

- Receipt and inventory tracking.
- Coordination of maintenance or warranty claims with vendors.
- Execution of equipment lifecycle procedures.
- Setup and decommissioning of IT hardware.

**Additional Duties and Responsibilities**:

- Aid in the research and acquisition of computer accessories and supplies.
- Commitment to provide exceptional customer service.

**Qualifications / Education / Skills and Experience**:

- An associate or bachelor’s degree in a relevant field, or 2-4 years of experience in a related IT role.
- Proficiency in handling sensitive information with discretion.
- Tech savvy, experience working in a tech-related field.
- Strong communication skills and professional demeanor with all company levels and clients.
- Ability to diagnose and resolve technical issues.

**Physical Demands**:

- While performing duties of this job, individual is regularly required to stand, sit, reach with hand and arms, stoop, kneel, crouch, crawl and lift/move up to 50 pounds.
- Visual acuity required.
- Individual is required to use hands to finger, handle or feel objects, tools, or controls frequently and be able to reach with hand and arms above shoulder level occasionally. his position also requires sitting for extended periods of time.

This job description in no way states or implies that these are the only duties to be performed by the employee in this position. Employee will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments.